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Can't log onto my Skype account. Asked me to sign tried all…

Customer Question
Can't log onto...

Can't log onto my Skype account . Asked me to sign tried all my info says it's wrong won't let me open new account either

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

I have a Samsung tablet

Technician's Assistant: When did you last update your Skype?

Haven't, but used it about a month ago

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Only what you need to ask me other than that?

Submitted: 3 months ago.Category: Computer
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Answered in 16 minutes by:
3/30/2018
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 3 months ago
Aparna Indresh
Aparna Indresh, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 3 months ago

May I know if you have tried resetting password ***** your Skype account?

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Customer reply replied 3 months ago
It didn't ask for that. Just kept saying wrong info. Tried to create act wouldn't allow that either
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 3 months ago

May I know if you are accessing Skype App or online Skype?

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Customer reply replied 3 months ago
I was connected to Skype Pressed icon to access skype. Page showed asking for sign in info ( which it hadn't before) gave info wouldn't allow access tried several times.at bottom of page asked if I wanted to create account tried that but it wouldn't work.
Customer reply replied 3 months ago
I think on-line skype? Don't know the difference
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 3 months ago

Okay, Could you please try to reset the password ***** your Skype account when you will provide the sign in info below to that info you will get one option forgot password ***** tap on that and try to reset the password ***** see if that works.

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Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 3 months ago

I understand please tell me if you are accessing Skype through any browser like chrome? or is there a Application on your tablet which you will tap and will be able to access Skype?

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Customer reply replied 3 months ago
There is an icon that I usually click on and it would take me there. Now it takes me to a page that asks me to sign in using either name, email address or phone #, tried all a few times and wouldn't let me access didn't ask for password ***** no place to try that
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 3 months ago

Okay, may I know if you are providing the correct username?

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Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 3 months ago

Okay, Could you please try to restart your tablet once?

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Customer reply replied 3 months ago
Have tried that.nothing is working, I'm very frustrated. This is not working!,,,
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 3 months ago

Sorry for the delayed response,may I have your Skype username so that i can check it from my side?

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Customer reply replied 3 months ago
Don't know what it is any more, have tried so many things I don't know anything any more
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 3 months ago

I am really sorry. Unfortunately I am out of ideas.I may have to open this question to other experts by opting out from this issue,so that any other expert would give you a quick solution for this problem with no extra charge.they will be able to see the older conversation so there is no need to explain the issue again.Thank you.

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Customer reply replied 3 months ago
Okay will wait
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 3 months ago
arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,771
Experience: MCSE, RHCE, IBM System X Server Certified
Verified

Hi,

My name is ***** ***** of the experts in computer category.

I would like to assist you with your issue and would be your next active expert.

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 3 months ago

Let me know when you are ready..

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 3 months ago

Also, share me the email id associated with Skype account

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