Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I couldn't sign into my Skype account because my password…

Customer Question
I couldn't sign into...

I couldn't sign into my Skype account because my password ***** not recognized. After trying for a few times I decided to create a new account. However, in doing so, I lost my contacts and credit. How can I get my old account back?

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

I think it's internet explorer.

Technician's Assistant: When did you last update your Skype?

Yesterday.

Submitted: 3 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 2 minutes by:
3/30/2018
Tech Support Specialist: Michael T,
 replied 3 months ago
Michael T
Category: Computer
Satisfied Customers: 2,629
Experience: dasdasd
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your issue.

When you tried to reset your password ***** the old account, what was it telling you?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Problem with Skype. That's not the problem. Don't you want
problem with Skype JA: When did you last update Skype? Customer: that's not the problem JA: What have you tried so far with your Skype? Customer: don't you want to know the problem first ? JA: Anythin… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I am trying to access my skype account but the questions
I am trying to access my skype account but the questions that I am asked are rediculous for an occasional user. … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
1,001 satisfied customers
I need to add credit to my skype phone account. How do I do
I need to add credit to my skype phone account. How do I do this? … read more
Michael T
Michael T
2,629 satisfied customers
I recently upgraded to the latest version of Skype and can
I recently upgraded to the latest version of Skype and can no longer login. I've been through a number of reset password ***** and I think I have fixed the login part however I have lost my contacts.C… read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
My Skype has just updated itself and all my contacts have
Hi Pearl, My name is ***** ***** my Skype has just updated itself and all my contacts have dissappeared and my credit ( newly put on a couple of days ago ) has dissappeared . … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
513 satisfied customers
I type very slow so please be patient with me. While back,
I type very slow so please be patient with me. While back, something happened to my Skype account and I had to re-create an account but somehow the old account became available to use so I used the ol… read more
arsufi2002
arsufi2002
Bachelor\u0027s Degree
1,192 satisfied customers
I lost all my contacts, credit, and history when Skype
I lost all my contacts, credit, and history when Skype upgraded itself. I just upgraded to Mac OS 10.13.1. I did try to import my chat history, thinking the contacts might tag along, but the new insta… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
Somehow I've lost my skype account. My skype name is
Somehow I've lost my skype account. My skype name is ************* and it has been replaced by another new skype account with a Facebook password. All my contacts are gone. How can I find my old skype… read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
have had skype for 2 years...old email with telus.net...changed
have had skype for 2 years...old email with telus.net...changed server in the spring to shaw.ca and skype continued to work...today does not recognize my automatic sign in via icon. I know my old skyp… read more
Daniel
Daniel
554 satisfied customers
COULD NOT ACCESS MY SKYPE ACCOUNT, TYPED MY PASSWORD DID NOT
COULD NOT ACCESS MY SKYPE ACCOUNT, TYPED MY PASSWORD ***** NOT ACCEPT....ASKED TO SEND E-MAIL FOR PASSWORD ***** I HAD 3 ACCOUNTS? THOUGHT I ONLY HAD ONE....CHANGED PASSWORD ***** A NEW $10 PHONE CRED… read more
boxfrederick
boxfrederick
Free lance software developer
Bachelor\u0027s Degree
684 satisfied customers
Hi Skype Expert, About three years ago I registered with
Hi Skype Expert, About three years ago I registered with smart, all working fine, then I lost my password, went through the usual way of trying to obtain a new password, every time skype sent me a lin… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Have had skype for 4-5 years....never a problem. Last week
Have had skype for 4-5 years....never a problem. Last week skype prompted me to download the patest version....when I clicked download i was asked to sign in....however the sign in I had used for year… read more
Jess M.
Jess M.
Bachelor\u0027s Degree
3,558 satisfied customers
I couldnt get on line with my old password XXXXX AOL suggested
I couldn't get on line with my old password XXXXX AOL suggested I change my UserName, which I did. However, I then discovered that all my unread and old Emails were no longer available with my new Use… read more
Justin
Justin
Network Administrator
Associate Degree
2,187 satisfied customers
I need to change my password for my AOL mail account. I cannot
I need to change my password XXXXX my AOL mail account. I cannot change it because the process won't take the answer to my security question. Also, I cannot change the password XXXXX using billing inf… read more
sandy
sandy
Technical Specialist
B.Tech
2,498 satisfied customers
Trying to restore my Skype account. I had a partioned drive,
Trying to restore my Skype account. I had a partioned drive, my son removed the partition with the skype account and clicked "keep all files" Skype disappeared. He created a new account but I have los… read more
Computer Engineer
Computer Engineer
Master in Computer
318 satisfied customers
The Icon for Skype on my computer has disappeared. I tried
The Icon for Skype on my computer has disappeared. I tried to re-access my account and couldn't remember my user name and password. I've attempted to reset it several times unsuccessfully. I created a… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
We had a skype account until last fall when I had to reformat
We had a skype account until last fall when I had to reformat my HD (son downloaded a virus!). I couldn't find the old account info when I reinstalled everything, so I opened a new account. Now my wif… read more
namzyanzy
namzyanzy
Bachelor's Degree
368 satisfied customers
Hello. My skpe account is ted brittsan. Several months ago
Hello. My skpe account is ted brittsan. Several months ago I tried to communicate that my credit card number had been changed and was told that it was working just fine and wouldn't expire until 2011.… read more
Robert M.
Robert M.
Bachelor\u0027s Degree
3,166 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x