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I have asus ft ac68w router and just had my internet

Customer Question
I have asus ft...

I have asus ft ac68w router and just had my internet provider jump me up to their next fastest speed 60mps but when I do a speed test it shows only 31. Contacted provider and they said router speed was not in sync with router but they could not help me since it's a router problem. Can you help me to get the speeds in sync?

Technician's Assistant: Are you able to connect using an ethernet cable?

Connect to what? I'm sorry not a tech person

Technician's Assistant: The Network Technician will be able to walk you through that. Which lights are colored and/or blinking on your router?

The internet light is on so are 2 lights that have beacon icons w waves emitting and then an icon that is round with a clock hand at 12:00

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

Not that I know of

Submitted: 4 months ago.Category: Computer
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Answered in 8 minutes by:
3/30/2018
Tech Support Specialist: Jamie Macko, Computer Engineer replied 4 months ago
Jamie Macko
Jamie Macko, Computer Engineer
Category: Computer
Satisfied Customers: 219
Experience: Network Engineer
Verified

Hello,

Thank your or your question today. My name is ***** ***** I am happy to assist you with this.

It sounds like we will want to update the firmware of the router. Which is what controls the device. Also we may need to edit setting in the router itself to allow it to use the speed that your internet provider is sending to you.
This is the firmware that needs to be installed first:
https://www.asus.com/us/Networking/RTAC68W/HelpDesk_BIOS/

Do you feel comfortable doing this, or would you like to start a remote session with me?
We can start a remote session on your computer and I can run through this with you.

Let me know,

Jamie

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