Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

It's my tablet, I forgot my pattern and now I can't acces…

Customer Question
It's my tablet, I...

It's my tablet, I forgot my pattern and now I can't acces it

Technician's Assistant: What's the model of your device? How old is it?

Samsung Tab A SM-T355y

Technician's Assistant: What have you tried so far with your Android device?

Unlike the others it doesn't give me any option to use PIN or email after 5 attempts, it only says try again after 30secs

Technician's Assistant: Anything else you want the Android Expert to know before I connect you?

Not at the moment, I just want to access my Tablet

Submitted: 3 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 1 minute by:
3/30/2018
Tech Support Specialist: Richard, Computer Specialist replied 3 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,063
Experience: Over 20 years of consulting to the IT industry
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Even though I know this will probably annoy you and result in me getting a bad rating... the ONLY way to remove the pin is to reset the phone, which results in the data being removed from it. Its the whole point to the Pin, its there to protect the data. If you could bypass it, then there would be no point to the pin.

If you wish as a small amount of customers do, you can rate me bad, get upset by my message and spend a lot of time trying to get around it, but you will only end up with the realisation you have to reset the Note, it is the only way.

Then when you have concluded this yourself, this is the process you do.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the Samsung Galaxy Tab A logo screen displays, release all of the keys, the press and quickly release the Power key
  4. 'Installing system update' will show for about 30 - 60 seconds, then a 'No command' Android will appear before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight 'wipe data / factory reset.'
  6. Press Power button to select.
  7. Press the Volume down key until 'Yes -- delete all user data' is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, 'Reboot system now' is highlighted.
  10. Press the Power key to restart the device.

The device will restart.

You can then set it up again.

I then advise you install the app Dropbox on your phone as this will then backup your photos, films and files online so you can avoid losing this in the future.

Let me know the results please

Ask Your Own Computer Question
Tech Support Specialist: Richard, Computer Specialist replied 3 months ago

Thank you

Ask Your Own Computer Question
Customer reply replied 3 months ago
I can't turn the device off because it requires pattern to turn it off.
Tech Support Specialist: Richard, Computer Specialist replied 3 months ago

ok do this please

Press and hold the Power key past the model name screen.
When "SAMSUNG" appears on the screen, release the Power key.
Immediately after releasing the Power key, press and hold the Volume down key.
Continue to hold the Volume down key until the device finishes restarting.
Safe mode will display in the bottom left corner of the screen.
Release the Volume down key when you see Safe Mode.

Then turn it off

Let me know he results please

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,063
47,063 Satisfied Customers
Experience: Over 20 years of consulting to the IT industry

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I have a new rca 10" tablet atlas10 i had a pattern password
i have a new rca 10" tablet atlas10 i had a pattern password now i try to log in they ask for a password no pattern is there a easy fix? … read more
Ben Alonzo
Ben Alonzo
Science Professor/Computer Scientist
Master\u0027s Degree
I have a Samsung Tab A. I am trying to sign on to my email.
I have a Samsung Tab A. I am trying to sign on to my email . I talked with Verizon and they said to contact Century Link regarding the server … read more
Harold Hanna
Harold Hanna
Sr System Administrator
Associates in General Studies
93 satisfied customers
My parents have a Galaxy Tab A (2016) SM-T580 tablet. They
My parents have a Galaxy Tab A (2016) SM-T580 tablet. They forgot the unlock pattern and now the device is locked. It will not even let them power off. Any help you can provide will be great. … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,316 satisfied customers
My granddaughter locked me out of my phone trying to figure
My granddaughter locked me out of my phone trying to figure out my lock. In order to get into my phone, I need to unlock my google account. I'm fine with the password, etc., but the pin I thought was … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
918 satisfied customers
Someone stole my tablet its online now is bit possible for
Someone stole my tablet its online now is bit possible for you to send me the last known location … read more
Moses C
Moses C
Bsc
752 satisfied customers
I forgot my password. It's a new Samsung tablet SM T560 NU.
I forgot my password *****: What device or product does this involve? Customer: It's a new Samsung tablet SM T560 NU … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
My tablet keeps asking me to sign in I enter my password but
My tablet keeps asking me to sign in I enter my password ***** jit tells me to sign in again … read more
Moses C
Moses C
Bsc
752 satisfied customers
I have tried every way to connect my new ph to gmail, but
I have tried every way to connect my new ph to gmail, but can't remember password, or password ***** other acc set to me … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
918 satisfied customers
Samsung tab accepts my password now it does not accept my
Samsung tab accepts my password ***** it does not accept my passwod … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Can't remember my samsung tablet password - locked ot tried
can't remember my samsung tablet password ***** locked ot tried usual ones I use - my mind gone blank … read more
Moses C
Moses C
Bsc
752 satisfied customers
Can you help me with my dauther's tablet i can't get access
can you help me with my dauther's tablet i can't get access to it. … read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
40 satisfied customers
I have a SurfacePro 4, it is locked and requesting a pin, I
I have a SurfacePro 4, it is locked and requesting a pin, I assume I am using the incorrect PIN and it just goes around in circles. How do I change the pin or get it to use photo identification… read more
Jay D
Jay D
Bachelor of Science
501 satisfied customers
I forgot my password and I can't sign in to my email. I
I forgot my password ***** I can't sign in to my email … read more
Richard
Richard
Computer Specialist
47,063 satisfied customers
Computer fine.changed simcard to new provider but can't get
computer fine.changed simcard to new provider but can't get in lost password … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I sent an email last week end about being locked out of the
Hi I sent an email last week end about being locked out of the tablet I have just purchased. My current samsung did not have the screen swipe. I thought I had to have screen swipe lock and now i canno… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I can't get help with my google account because I can't find
I can't get help with my google account because I can't find my pin number. When I try to log in to get a new password (I can't remember my last one) the message says it will text my phone which it ha… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
having a problem with my samsung arm conex-a8 s5pv210 tablet
having a problem with my samsung arm conex-a8 s5pv210 tablet forgot my homescreen pattern lock code .now i can't goet in my tablet… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
i have an acer tablet and put a pattern password XXXXX and now
i have an acer tablet and put a pattern password XXXXX and now can not remember the pattern. can you help me reset it or better still remove it?… read more
Dr. Fix-It
Dr. Fix-It
Technical Lead
1,671 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x