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I had a virus in my computer, so I had to erase elements 13.

Customer Question
I had a virus...

I had a virus in my computer, so I had to erase elements 13. I tried to load the program with my serial number, but I got an error message saying installation failed. I tried the suggestions but nothing worked.

Technician's Assistant: When did you last update Elements?

I haven't updated it since I installed it on 05/2016.

Technician's Assistant: What have you tried so far with your Elements?

I tried to reinstall it but installation failed.

Submitted: 4 months ago.Category: Computer
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Answered in 2 minutes by:
3/29/2018
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 4 months ago
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 7,085
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Hello and Welcome to JustAnswer.

My name is ***** ***** i will be the one to assist you. Sorry to hear that you are having this trouble.

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Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 4 months ago

Do you remember your adobe ID? Do you have the Software CD?

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Customer reply replied 4 months ago
no
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 4 months ago

How are you trying to reinstall it?

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Customer reply replied 4 months ago
by downloading the program from the web site.
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 4 months ago

Can we do a remote session so i can fix this for you?

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