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I have a Gateway NV570P25u. Where do I plug in earphones?

Customer Question
I have a Gateway...

I have a Gateway NV570P25u. Where do I plug in earphones?

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Gateway Model NV570P25u. Operating system in intel Core 15.

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Recently purchased earbuds to use with on-line course. Tried a different set of earbuds and still no sound through them. I don't know if I am plugging them in the right place.

Submitted: 3 months ago.Category: Computer
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Answered in 7 minutes by:
3/29/2018
Tech Support Specialist: Michael T,
 replied 3 months ago
Michael T
Category: Computer
Satisfied Customers: 2,629
Experience: dasdasd
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your issue

You should see on the headphone jack a little symbol showing headphones. DO you see this if you look closley?

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Customer reply replied 3 months ago
It is on the left side front of laptop. This is where I plugged in the earbuds
Customer reply replied 3 months ago
I just plugged them in again. What should I do next?
Customer reply replied 3 months ago
I don't know what happened, but everything is working now.
Customer reply replied 3 months ago
Is there still a charge for this?
Tech Support Specialist: Michael T,
 replied 3 months ago

Next time I need you to restart the computer if this happens. Sometimes the audio plug has a delay on it

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Tech Support Specialist: Michael T,
 replied 3 months ago

You also need to make sure the connector is FULLY inserted

If you dont push it in ALL the way till it clicks they wont work

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Customer reply replied 3 months ago
Good
Tech Support Specialist: Michael T,
 replied 3 months ago

If you have any problems just respond to me here and I would be glad to help you

Please rate the 5 stars at the top of the screen before you leave today and I appreciate it

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