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I get a gmail server error, my mail won’t download. Error…

Customer Question
I get a gmail...

I get a gmail server error, my mail won’t download. Error message “imap.gmail.com” not responding

Technician's Assistant: How's your internet connection? Are you checking Gmail from a browser or a mail client (e.g. Outlook)?

Not sure, how do I find out

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

No

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I did just go to imap.gmail.com to look at my privacy settings, I changed my bday to private, but I went back and changed again

Submitted: 3 months ago.Category: Computer
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Answered in 5 minutes by:
3/29/2018
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 3 months ago
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,975
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello and Welcome to JustAnswer.

My name is ***** ***** i will be the one to assist you. Sorry to hear that you are having this trouble.

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Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 3 months ago

Can we do a remote session so i can fix this for you?

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Customer reply replied 3 months ago
Ik
Customer reply replied 3 months ago
Ok
Customer reply replied 3 months ago
No I don’t Want to pay more money
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 3 months ago

Which email client are you using?

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Customer reply replied 3 months ago
Not sure
Customer reply replied 3 months ago
How do I find out
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 3 months ago

Are you able to access your email on web?

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Customer reply replied 3 months ago
How do you do that
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 3 months ago

Are you able to access your email on browser? Do you remember your email and password? Can you look at the program name and tell me what program you are using to view your email?

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Customer reply replied 3 months ago
I can access o browser. Google
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 3 months ago

Please answer the other questions so i can help you troubleshooting.

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Customer reply replied 3 months ago
I know my user name and password. I am using google to view my email
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 3 months ago

Which email client are you using? Outlook, Thunderbird or any other. If you are unable to find out, can you send me a screen shot?

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Customer reply replied 3 months ago
I am sorry to not understand. How do I find out which client I am using
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 3 months ago

Which program are you opening to see your email can you see its name?

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Customer reply replied 3 months ago
Google
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 3 months ago

As you are unaware of the client you are using for the email, i need to connect remotely to find out the program and fix it.

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Customer reply replied 3 months ago
Well I just paid you $47 and I am not going to pay another 36, that is crazy!
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 3 months ago

I am offering remote without extra charges, if you want then Please click the link below and run/open the downloaded program

https://www.fastsupport.com/555664166

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Kamil Anwar
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,975
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Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

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