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Trying to load TurboTax on windows seven and go to a report…

Customer Question
Trying to load TurboTax...

Trying to load TurboTax on windows seven and go to a report that my DSN server isn't responding. It looks ok to me. I got you OK

Technician's Assistant: What device or product does this involve?

Windows seven lap top and Centurylink connection

Technician's Assistant: What's the brand/model of your laptop?

HP Pavilion dv6-6b26us Entertainment PC

Technician's Assistant: What have you tried so far with your Pavilion? Have you installed any updates recently?

I think several, as we trided to install items. all at the request of the programs

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I have a windows 10 Dell laptop that won't take the disk also.

Submitted: 3 months ago.Category: Computer
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Answered in 1 minute by:
3/29/2018
Tech Support Specialist: Bryan, Computer Support Specialist replied 3 months ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Tech Support Specialist: Bryan, Computer Support Specialist replied 3 months ago

Are you trying to install TurboTax using an installation disk or a downloaded file?

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Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Video Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Tech Support Specialist: Bryan, Computer Support Specialist replied 3 months ago

Can we go ahead with a secure remote session so that I can check and install TurboTax with you now?

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