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My son slammed my lab top shut and now it will not turn on.

Customer Question
Hi. My son slammed...

Hi. My son slammed my lab top shut and now it will not turn on. What should I do or is there any hope of fixing it?

Technician's Assistant: What device or product does this involve?

Asus model 3.42a,65w

Technician's Assistant: What Asus model do you have? And the Operating System (OS)?

Windows operating system

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

About an 1 and half ago. Tried turning it on and nothing happens

Submitted: 2 months ago.Category: Computer
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Answered in 1 minute by:
3/29/2018
Tech Support Specialist: Michelle, Computer Support Specialist replied 2 months ago
Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5,987
Experience: B.Sc. Computer Science with Honors
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out

how old is the laptop

what happens when you turn it on....does anything come up on the lcd screen

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Customer reply replied 2 months ago
A little over a year I think.
Nothing happens when I turn it on now
Tech Support Specialist: Michelle, Computer Support Specialist replied 2 months ago

i am sorry but remote assistance will not be applicable as the computer is not turning on itself

please remove the battery and unplug power adapter cord from laptop

let me know once done

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Customer reply replied 2 months ago
that is done
Tech Support Specialist: Michelle, Computer Support Specialist replied 2 months ago

keep the power button on laptop pressed for 10 secs

then release power button and then insert battery pack and plug in adapter cord

turn on laptop

let me know if anything comes up on screen or not

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Customer reply replied 2 months ago
No nothing
Tech Support Specialist: Michelle, Computer Support Specialist replied 2 months ago

is the power cord plugged in and is the laptop battery charging light showing up

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Customer reply replied 2 months ago
the battery light is green
Tech Support Specialist: Michelle, Computer Support Specialist replied 2 months ago

there is a possibility that when the laptop was slammed the memory card might have gone loose causing the no display

do you hear/feel the fan spinning

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Customer reply replied 2 months ago
I don't k ow. It is humming when I it my ear to the back of computer....
Tech Support Specialist: Michelle, Computer Support Specialist replied 2 months ago

ok we can try a reseat of the memory modules

are you comfortable opening the laptop screws if needed

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Customer reply replied 2 months ago
I guess I will try
Tech Support Specialist: Michelle, Computer Support Specialist replied 2 months ago

ok give me 2 mins while i check the specs and share the instructions with you

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Customer reply replied 2 months ago
Ok
Tech Support Specialist: Michelle, Computer Support Specialist replied 2 months ago

turn laptop upside down and have a look at bottom panel

do you see any compartment with screws

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Customer reply replied 2 months ago
It has a little pocket but no screws on it. There are screws along the back corners
Tech Support Specialist: Michelle, Computer Support Specialist replied 2 months ago

can you let me know the model# ***** the asus

that will help in giving you exact steps for the asus model you have

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Customer reply replied 2 months ago
Modelx556u
Tech Support Specialist: Michelle, Computer Support Specialist replied 2 months ago

thanks for the info. give me 2 mins while i check the configuration

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Customer reply replied 2 months ago
K
Tech Support Specialist: Michelle, Computer Support Specialist replied 2 months ago

check this video

it shows how to open the memory bay

https://youtu.be/fpfdYtKD2TM

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Tech Support Specialist: Michelle, Computer Support Specialist replied 2 months ago
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Customer reply replied 2 months ago
Got all screws off trying to open back...what should I use to open
Customer reply replied 2 months ago
Ugh I got it all open except botoom corner
Customer reply replied 2 months ago
U there?
Tech Support Specialist: Michelle, Computer Support Specialist replied 2 months ago

you need to open and check for memory cards. you need to remove them and reseat them

also check for any cables that might be loose and secure them

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Tech Support Specialist: Michelle, Computer Support Specialist replied 2 months ago

however if you are unable to open it dont force as it may cause plastic breakage

once done put the cover back on but dont put in the screws

turn on laptop by plugging in battery'

let me know if there is any change and if you hear any beep sound from laptop

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Customer reply replied 2 months ago
It is still not working.... Thanks for your help. I will have to have my husband look at it....
Tech Support Specialist: Michelle, Computer Support Specialist replied 2 months ago

sure and you can ask me if you have any questions

also if after trying the steps i listed above it still does not power on there is a possibility of a hardware fault on the laptop and would need to be taken in for service to get the same repaired

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Tech Support Specialist: Michelle, Computer Support Specialist replied 2 months ago

I hope I’ve provided the information you were seeking. Feel free to ask if you have any question. Please provide a rating for the service, effort and the time by clicking on the stars located on the upper right corner of this page. In case the problem still persist or you have more question then simply use the Reply to expert or click on the “Continue Conversation” button on justanswer email and I will be happy to answer your question. Thank you

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Tech Support Specialist: Michelle, Computer Support Specialist replied 2 months ago

thanks for using the service

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Customer reply replied 2 months ago
Great thanks
Tech Support Specialist: Michelle, Computer Support Specialist replied 2 months ago

you are welcome

Feel free to ask if you have any question. Please provide a rating for the service, effort and the time by clicking on the stars located on the upper right corner of this page.

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Customer reply replied 2 months ago
For all you time and effort
Tech Support Specialist: Michelle, Computer Support Specialist replied 2 months ago

you are welcome

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