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Have a problem with fans only page I get down about of the…

Customer Question
Hi there yes...

Hi there yes have a problem with fans only page I get down about of the third of the way and videos go to a green screen but there is sound

Technician's Assistant: What device or product does this involve?

Internet explore

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

It is a hp

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Only when I go to fans only page treind to check updats and that is ok

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Updates

Submitted: 3 months ago.Category: Computer
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Answered in 5 minutes by:
3/29/2018
Tech Support Specialist: Richard, Computer Specialist replied 3 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,263
Experience: Over 20 years of consulting to the IT industry
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me which web browser you are doing this on?

Thank you

Ask Your Own Computer Question
Customer reply replied 3 months ago
internet explore
Customer reply replied 3 months ago
no
Tech Support Specialist: Richard, Computer Specialist replied 3 months ago

Please do the following in Internet Explorer

Click Tools (the gear wheel top right) than Internet Options

Click on the General Tab and Delete all Temporary Internet Files.

Than click the Advance Tab and click Reset

Then tell me how it functions please

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