Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I cleaned my computer by restoring it back to when I first…

Customer Question
I cleaned my computer...

I cleaned my computer by restoring it back to when I first got it but than I had to put in a Microsoft account using my email and password ***** log in. I don't want to log in with my password ***** I'm stuck it won't allow me to log on without it because I'm the only administrator.

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I don't want to use a password ***** log in I use some instructions on how to log in without entering my password ***** they won't work because I have a administrator account and I'm the only one using my pc.

Submitted: 3 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 1 minute by:
3/29/2018
Tech Support Specialist: Richard, Computer Specialist replied 3 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,167
Experience: Over 20 years of consulting to the IT industry
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

You need to setup an account but then we can choose to be an internal account then we can set it to auto log in.

First, can you complete the setup process?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Second opinion] I cleaned my computer by restoring it back
Second opinion] I cleaned my computer by restoring it back to when I first got it but than I had to put in a Microsoft account using my email and password ***** log in. I don't want to log in with my … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
User is having issue logging in after using Malwarebytes to
User is having issue logging in after using Malwarebytes to remove 13 items.The Win 10 PC is in Safe mode with Network. User is logged in, but he is getting a windows message:Microsoft Edge can not be… read more
Sudipto
Sudipto
Hardware Engineer
High School or GED
4,252 satisfied customers
I have lost access to my standard user account I have been
I have lost access to my standard user accountI have been using the Administrator account.I would like to restore access to the standard account.Can you help me.… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
I have accidentally deleted my admin account (Windows 7) and
I have accidentally deleted my admin account (Windows 7) and I can't use windows restore and I don't have a backup disk. Can you help me? … read more
Cody
Cody
Computer Science
2,387 satisfied customers
Win 10 Home Two administrative accounts A and to simplify.
Win 10 Home Two administrative accounts A and B to simplify. sign in on A okay Try to delete a program UAC asks for password ***** the B account Enter password ***** A account, it is rejected. Enter p… read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
My W-10 settings have a phantom administrator with an
My W-10 settings have a phantom administrator with an unknown password. This blocks every effort to identify the password, to update software and even to recover my Windows 7, which at this point I wo… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I made a CD for OPH and changed the boot order to boot from
I made a CD for OPH and changed the boot order to boot from CD but it will not boot. I used F10 on a HP PC product number H5P55AA#ABA model nu;mber 500-023W running Windows 8.1 . Can you help me? I've… read more
Justin
Justin
Network Administrator
Associate Degree
2,187 satisfied customers
My administrator account will not let me log in I get The
My administrator account will not let me log in I get The User Profile Service Service failed the logon. User profile connot be loaded. If I try to run an administrator account from the dos prompt I g… read more
Christopher Bessler
Christopher Bessler
Senior Network Engineer
Associate Degree
1,587 satisfied customers
I am using XP Professional on this computer. I was the
I am using XP Professional on this computer. I was the administrator until one of my grandchildren somehow managed to remove that status from my account. Now we are stuck without an administrator and … read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
My husbands computer is having an odd problem. (He has Windows
My husband's computer is having an odd problem. (He has Windows 7/home premium, by the way) When he logged on tonight, the computer did not recognize his password, and the password XXXXX is not the on… read more
Sergio A.
Sergio A.
Security & Technical Specialist
Bachelor\u0027s Degree
395 satisfied customers
I installed the new windows 7 on my system. I put in the password
I installed the new windows 7 on my system. I put in the password XXXXX it requested. Today I am unable to access the account. How often does the system lock up the password XXXXX it is entered wrong,… read more
Thomas
Thomas
IT Specialist
Vocational, Technical or Trade Scho
523 satisfied customers
I am being asked for my Microsoft password and I have no idea
I am being asked for my Microsoft password XXXXX I have no idea what it is.It does not seem to have any place to go to retrieve it. Any Options? Thanks,Ray Nardone… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I just recently purchased an HP Pavilion laptop. Running windows
I just recently purchased an HP Pavilion laptop. Running windows 7. I have lost (didn't make the disc) my administrative password. I have my regular acct., but I'm stuck. I thought I could just restor… read more
josh412
josh412
Associate Degree
202 satisfied customers
My Realtek connectivity doctor wont allow me to get fu
My Realtek connectivity doctor won't allow me to get fully on the internet. System has been freezing. Only bought this a few months ago. Please help. Sharon Berman… read more
J Tech
J Tech
3 years towards bs in computer sci
928 satisfied customers
Our computer has three users, each of whom has administrator
Our computer has three users, each of whom has administrator status. No-one has a password, and switching between users was simple - we just clicked switch user and then chose the new user from the sc… read more
Ed
Ed
Repair Shop Owner
Bachelor\u0027s Degree
620 satisfied customers
For some reason my XP computer is now doing the logon to the
For some reason my XP computer is now doing the logon to the "administrator" instead of to my account. I am the only user of this computer. Please tell me how I can change to automatically logon to MY… read more
LogicPro
LogicPro
Bachelor of Technology
76 satisfied customers
I created passwords for my administrator and e-mails accounts
I created passwords for my administrator and e-mails accounts in my Gateway laptop with Window 7 to make the sites safe. But I forget my passwords; unable to log-in and download softwares to my accoun… read more
ConnectGO
ConnectGO
Owner / Chief Technical Officer
Vocational, Technical or Trade Scho
42 satisfied customers
I have downloaded a copy of Cain & Able because I am taking
I have downloaded a copy of Cain & Able because I am taking a course in internet security at school. After installing the program and attempting to run it...I get a microsoft message that pops up and … read more
e-Guru
e-Guru
Self Employed
Bachelor's Degree
96 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x