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Cannot log into my email address. Am not aware of changing…

Customer Question
Cannot log into my...

Cannot log into my email address. Am not aware of changing password ***** have now had allowed 3 attempts to request opening of Microsoft account. Frustrated as not really happy with waiting 24 hours. Help !!

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Phone number on file is incorrect. Should end with 005 not 006. Not aware of any security questionsz.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No thanks, ***** ***** to be connected to my emails.

Submitted: 3 months ago.Category: Computer
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Answered in 2 hours by:
3/29/2018
Tech Support Specialist: Richard, Computer Specialist replied 3 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,194
Experience: Over 20 years of consulting to the IT industry
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

What is the exact message you get when you try to sign into your account?

Please let me know

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