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I put the 2017 disk in but it won't load. H/p laptop.

Customer Question
I put the...

I put the 2017 disk in but it won't load

Technician's Assistant: What device or product does this involve?

H/p laptop

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Windows ten in a H/P envy

Technician's Assistant: What have you tried so far with your HP? Have you installed any updates recently?

Driver up dates

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

It loaded up dates to the 2016 TurboTax file

Submitted: 3 months ago.Category: Computer
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Answered in 6 minutes by:
3/29/2018
Tech Support Specialist: Mohammad Hossain,
 replied 3 months ago
Mohammad Hossain
Category: Computer
Satisfied Customers: 26
Experience: SharePoint Administrator at US Pain & Spine Institute
Verified

Hi, my name is***** and I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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Tech Support Specialist: Mohammad Hossain,
 replied 3 months ago

Hello

Would you please provide me the 2017 disk or full software name.

Thank you,

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Customer reply replied 3 months ago
turbotax deluxe
Tech Support Specialist: Mohammad Hossain,
 replied 3 months ago

Hello

Is there any error message you see ?

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Tech Support Specialist: Mohammad Hossain,
 replied 3 months ago

Will you able the browse the cd and check for Setup.exe file. Right click on "Setup.exe file" and run as Administrator-- Please see if that resolve the issue.

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Tech Support Specialist: Mohammad Hossain,
 replied 3 months ago

I will send a link with some common installation issue for Turbo Tax.

https://answers.microsoft.com/en-us/windows/forum/windows_10-performance/trying-to-install-turbo-tax-with-windows-10-and/e4e35f55-4cf2-4532-a827-ceacb3072864

Please let me know if you continue have issue to install the Turbo Tax software .

Thank you,

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Tech Support Specialist: Mohammad Hossain,
 replied 3 months ago

Hello

This is Mohammad . Please let me know if you need any more help with this ticket .

I am available now and love to work on to resolve any issue with this ticket.

Thank you,

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