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Over due for a tuneup. Toshiba. Last tune up a year ago

Over due for a...

Over due for a tuneup

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Toshiba

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Last tune up a year ago.

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Answered in 1 minute by:
3/28/2018
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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What operating system are you running, do you know?

Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified
Cody and 87 other Computer Specialists are ready to help you
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Customer reply replied 3 months ago
windows 10?
Customer reply replied 3 months ago
It is pretty slow. Have avoided many updates, maybe too many. Geeksquad set for automatic renewal shortly. Use minimal Norton .

go here to connect me; https://tinyurl.com/yavskyvu
This will download a file named Elsinore.ScreenConnect.Client
Double click on this file to run it and connect me remotely.

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Customer reply replied 3 months ago
model Satellite Radius P55W-85112

go to the steps I sent to connect me

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Customer reply replied 3 months ago
Reply to what?

go here to connect me; https://tinyurl.com/yavskyvu
This will download a file named Elsinore.ScreenConnect.Client
Double click on this file to run it and connect me remotely.

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Customer reply replied 3 months ago
what is happening?

you have not connected me, did you click the link I sent you?

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Customer reply replied 3 months ago
Single clicked it this time, and next will double click it. Shows elsinore.screenCo...exe on bnottom bar

click on it on bottom bar

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want to see how it looks now?

Left an update installing, and its going to run through a check disk when you restart it.

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Customer reply replied 3 months ago
Are you done?

yes, test it out if you see something slow, not working let me know

restart it will run through a check disk and may take some time to complete

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