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My desktop computer crashed and I don't remember my

Customer Question
My desktop computer crashed...

My desktop computer crashed and I don't remember my password. I'm on my laptop at the library. I am also not very good with this stuff. My nephew was trying to help me but he couldn't recover my password ***** get online for me either. What can I do?

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Lenovo OS is ?windows7, (I think).

Technician's Assistant: What have you tried so far with your Lenovo? Have you installed any updates recently?

I don't know how.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

My desktop is still at my nephew's and that is an old HP.

Submitted: 3 months ago.Category: Computer
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Answered in 2 hours by:
3/28/2018
Tech Support Specialist: David L, Systems Engineer replied 3 months ago
David L
David L, Systems Engineer
Category: Computer
Satisfied Customers: 7,840
Experience: Microsoft & Cisco Certified with over 20 years experience
Verified

You can blank out the password ***** a Trinity Rescue Disc following the

procedure below:

First click the link below to download the Trinity Rescue Disc image then

burn the image to CD.

click here

Place the Trinity disc in the CD/DVD drive on your computer and boot using

the Trinity disc (you may need to place the CD/DVD drive at the top of the

boot order first).

Once the system has finished booting and a menu appears on the screen,

scroll down the menu using the down arrow key to highlight the Windows

password ***** option and press the Enter key.

Next, select "Winpass with prompt for username first" and press the Enter

key.

Enter the username of the Administrator account for which you need to reset

the password.

Select Clear (blank) user password ***** press the Enter key. This step

deletes the password ***** the Administrator account.

Select the shut down the PC menu option, then remove the CD from the CD/DVD

drive.

Boot the computer into the Administrator account. You should now be able to

login without a password.

You can now either set a new password ***** your account by pressing the CTRL

+ ALT + DEL keys at the same time then select the Change Password ***** and

follow the prompts to change the password.

Ask Your Own Computer Question
Tech Support Specialist: David L, Systems Engineer replied 3 months ago

Hello,

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