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Someone is downloading games on my account. Asus X55oc

Customer Question
Someone is downloading games...

Someone is downloading games on my account

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Asus X55oc series

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Over 3 months. I live alone

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No. I just want this to stop

Submitted: 4 months ago.Category: Computer
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Answered in 13 hours by:
3/29/2018
Tech Support Specialist: Dustin, Computer Support Specialist replied 4 months ago
Dustin
Dustin, Computer Support Specialist
Category: Computer
Satisfied Customers: 14,276
Experience: I speak PC fluently, so you dont have to! Worked in The US Army as A Network Switching Systems Operator/Controller
Verified

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

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Tech Support Specialist: Dustin, Computer Support Specialist replied 4 months ago

It may be a bit simpler and easier if you and I connect through a secure remote assistance. With that, I will be able to connect to your computer from here and work on repairing the issue personally. This can save a lot of time and if your not very fluent with computer repairs this is the best option.

Our secure remote assistance is guaranteed meaning if I cant solve the issue then you will be entitled to a full refund of all fees. Would you like to try a remote assistance session or would you prefer to continue via written support alone?

Thank you for your response,

Dustin S

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