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Have am issue with a yahoo mail account. Computer and

Customer Question
Have am issue with...

Have am issue with a yahoo mail account

Technician's Assistant: How do you usually access Yahoo? On a phone or tablet, or through a web browser?

Computer and phone...it's asking for the Access Key that they text to your cell phone

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Yes

Submitted: 3 months ago.Category: Computer
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Answered in 8 minutes by:
3/28/2018
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 3 months ago
Aparna Indresh
Aparna Indresh, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 3 months ago

May i know what is the exact issue you are facing with your yahoo account it looks like you are unable to reset the password ***** your yahoo account am I correct?

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Customer reply replied 3 months ago
they send an access key for security measures
They text it to a trac phone that is no longer in use...so I need to get in touch or find someway to get to Yahoo mail
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 3 months ago

Okay,may I have your yahoo email address so that i can check for the password ***** options from my side?

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Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 3 months ago

Okay, so you don't have access to this number (2**) ***-- 75.

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Customer reply replied 3 months ago
no I have a completely new phone number
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 3 months ago

Sorry for the inconvenience caused but if you don't have access to this recovery phone number it is not possible to reset the password.

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