Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

Spyke is now upgraded. How do I get into this new system? I…

Spyke is now upgraded...

Spyke is now upgraded. How do I get into this new system?

Technician's Assistant: What device or product does this involve?

I hava a Mac

Technician's Assistant: What Operating System (OS) are you running on your Mac?

MacOs High Sierra

Technician's Assistant: How long has this been going on with your Mac? What have you tried so far?

This started a week or so ago.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

The Skype new program begins with "Welcome John? and then tells what Skype can do

Show More
Show Less
Ask Your Own Computer Question
Answered in 1 minute by:
3/28/2018
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 19,440
Experience: Over 10 years of professional experience.
Verified

Hello,

My name is***** will be the person helping you today.

After you go to through the tutorial, on Skype, it will give you the chance to sign in. Are you able to do that?

Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 19,440
Experience: Over 10 years of professional experience.
Verified
Jason Jones and 87 other Computer Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
Where do I find the tutorial for the new version of Skype?

Thank you. Let's begin the remote help session now.

You must run the application below on a computer. It will not work on any phone or tablet.

Follow the instructions below to begin the remote helping screen.

Remote page: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: 03
- And then click the circle button to start the remote application.
After the file finishes downloading, please open the file and run it.

Ask Your Own Computer Question
Customer reply replied 4 months ago
I am getting this respose to my attemp to contact you: "Remote Help From Jason can't be opened because the identity of the developer cannot be confirmed"

You are using a Mac computer, so you need to do one more thing to run the remote application.

Please, do the following:
- Click the Apple icon on the top left of your screen.
- Click System Preferences
- Click the "Security & Privacy" icon.
- Click the "General" tab
- Click the "Open Anyways" button and run the program.

Once that is done, the remote application will open.

Ask Your Own Computer Question

Hello,

Thank you for your time and patience today.

In the future, if you need any help with anything in the categories below, please let me know.

On this website, I am an expert in each of the following categories listed below:
- Computer
- Networking
- Mac
- Printer
- Cell Phones
- E-Readers
- Android Devices
- Laptop
- Computer Hardware
- Software
- Email
- Microsoft Office
- Smartphones
- Office Equipment
- Programming
- Consumer Electronics

In the future, if you wish to work with me, ***** *****, you may ask your question at the following page that you may bookmark/favorite, if you wish. To be sure that it is sent to me, preface the question with -For ***** ***** Only!-

My Profile Page:

http://JasonFixedit.com

Ask Your Own Computer Question
Customer reply replied 4 months ago
Jason for some reason " my.justanswer.com/app/s/BnVWr" does not match any document on Safari
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jason Jones Your Own Question
Jason Jones
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 19,440
19,440 Satisfied Customers
Experience: Over 10 years of professional experience.

Jason Jones is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I have word for mac 2011 version 14.7.2 running on my
I have word for mac 2011 version 14.7.2 running on my MacBook Air macOS High Sierra 10.13.6 Since installing that latest version of High Sierra, fonts such as Kaiti TS Regular do not display properly.… read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,296 satisfied customers
How do I change the default page size for new Word documents
How do I change the default page size for new Word documents from legal size to letter size? … read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
755 satisfied customers
It will not download macOS high sierra, it won't accept
It will not download macOS high sierra, it won't accept AppNos and AppEH and I do not have the most current Safari version. Right now it Has osxe1 capitian … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,296 satisfied customers
I have a Mac Mini 2012 version with intel i5 processor. I
I have a Mac Mini 2012 version with intel i5 processor. I cannot get it to upgrade to from OS X 10.9.5 to Yosemite or higher.… read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
755 satisfied customers
I have a MacBook Pro that was purchased in 2012. It current
I have a MacBook Pro that was purchased in 2012. It current operating system is OSX10.10.5 I installed Turbo Tax 2017 and I got a message saying that I must install OSX10.11 to use this product. How d… read more
Aaron B
Aaron B
Computer Repair Technician
High School or GED
430 satisfied customers
How can i upgrade my OS? Currently its OS X 10.7.5.
how can i upgrade my OS? Currently its OS X 10.7.5. everything seems to require 10.8 or greater. … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,296 satisfied customers
I have been using Mac Quark since January 1993, lately using
I have been using Mac Quark since January 1993, lately using Quark 9 with a graphic designer. When I upgraded my operating system to High Sierra 10.13.3, I could no longer open 9. Am running the XP-17… read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,296 satisfied customers
One editor upgraded to High Sierra on their MAC and now
One editor upgraded to High Sierra on their MAC and now cannot go back and forth between Adobe Premiere Pro CC 2017 projects. The computer freezes. Any fixes? Can you actually go backwards with your o… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I had a Skype account, but it disappeared. I'm trying to
I had a Skype account, but it disappeared. I'm trying to reregister, but not working. Can you get my old account back for me. the Skype name is ***** ***** computer is a MacAir, macOS high Sierra 10.13.1 … read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
I have a mac and just upgraded to the new Sierra OS system.
Hi there. I have a mac and just upgraded to the new Sierra OS system. I have huge regrets already. As soon as it opened up it is now telling me my microsoft outlook will not function. I have tried upg… read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
461 satisfied customers
I just upgraded my MacBook air to High Sierra, and I can't
I just upgraded my MacBook air to High Sierra, and I can't open outlook. I am getting this message. You can't use this version of the application “Microsoft Outlook” with this version of macOS. What d… read more
Samuel NetEngineer
Samuel NetEngineer
Associate\u0027s Degree
743 satisfied customers
I have several spam emails that I have tried unsubscribing
Hi Pearl, I have several spam emails that I have tried unsubscribing to but Windows tell me that their DNS does not exist and could not be delivered … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I am running Mac o s15.19.7 and want install High Serra what
i am running Mac o s15.19.7 and want install High Serra what Mac O S do i have to instal … read more
Josh
Josh
It Support Specialist
Associate Degree
5,156 satisfied customers
My Printer WF 2530 is correctly connected to my iMac and has
Hi my Printer WF 2530 is correctly connected to my iMac and has been fine but today it keep showing 'communication error' - I've turned it all off and left it but on one occasion it printed a copy but… read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
755 satisfied customers
I am using Excel 2011 for Mac on OS Sierra I want to update
Second opinion] I am using Excel 2011 for Mac on OS Sierra I want to update to High Sierra… read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
I need you to explain to me how to UNINSTALL Mac OS X High
I need you to explain to me how to UNINSTALL Mac OS X High Sierra. It caused our POS system to fail. I just need to go back to what we were using before. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,156 satisfied customers
MOTU discovery app on my MAC is not finding my UltraLite
Hi, I'm Don. MOTU discovery app on my MAC is not finding my UltraLite AVB. I recently upgraded to MacOS High Sierra? How do I get the discovery app to work? … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
Skype, I just got a new MacBook Air and migrated everything
Hello Skype, I just got a new MacBook Air and migrated everything from my old MacBook. I can't open Skype. Should I reinstall it? … read more
Mr.Med
Mr.Med
1,220 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x