Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

CAN'T GET INTO AFTER I PUT MY PASSWORD IN. HP NOTEBOOK.

Customer Question
CAN'T GET INTO AFTER...

CAN'T GET INTO AFTER I PUT MY PASSWORD *****

Technician's Assistant: What device or product does this involve?

HP NOTEBOOK

Technician's Assistant: What's the model and Operating System (OS) of your HP?

WHERE WOULD I FINE THAT

Technician's Assistant: The Laptop Technician will be able to walk you through that. What have you tried so far with your HP? Have you installed any updates recently?

NO JUST GOT IT YESTERDAY TRIED EVERY THING

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

NO TY TY

Submitted: 3 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 4 hours by:
3/28/2018
Tech Support Specialist: Pete, Computer Engineer replied 3 months ago
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,358
Experience: CISCO certified, Microsoft proficient, computing expert.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Ask Your Own Computer Question
Tech Support Specialist: Pete, Computer Engineer replied 3 months ago

You’ll need to reset your laptop to recover it if you have forgotten the password.

  • Warning: Following these steps will remove all of your data, programs, and settings.

    • Start your PC and select the Power icon in the bottom right-hand corner of the lock screen.

    • While holding down the Shift key, select Restart.

    • On the Boot options menu, select Troubleshoot > Reset this PC > Remove everything.

    • Your PC will restart and will reset itself.

--------------------

Your satisfaction is my priority; I hope I have earned 5 stars today!

Please take a moment to rate my service 5 stars and press Submit at the top of your question page; tips appreciated :)

If my service is lacking and not worth 5 stars yet, please let me know before submitting your rating and I will do my best to assist you further.

Pete.

--------------------

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Pete Your Own Question
Pete
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,358
20,358 Satisfied Customers
Experience: CISCO certified, Microsoft proficient, computing expert.

Pete is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
It's my new computer, an HP) notebook--late Xms present from
It's my new computer, an HP) notebook--late Xms present from a friend. I got it set up over the past 2 nights, but tonight, could not find or remember my password. It's not in my file (where I keep it… read more
hongkongpom
hongkongpom
Computer Desktop Support
Associate Degree
288 satisfied customers
Some how the password i have used for years will no longer
some how the password ***** have used for years will no longer get me into my computer … read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
Can't remember password. My pic. A laptop hp 2000. I think
I've tried the passwords thought I remembered. I just had internet hookup after about 4 years without. The old pw worked yesterday, but not today … read more
Elgin Vega
Elgin Vega
IT Consultant
Science Bachellor
133 satisfied customers
I purchased a Lenovo Laptop yesterday at Neb Furn Mart.
Andy I purchased a Lenovo Laptop yesterday at Neb Furn Mart. Model is 80XM. In my hast to get things going I put a password ***** I cannot remember for the life of me what it is. It Windows 10 home. I… read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,330 satisfied customers
I purchased the computer, an HP refurb, last month and
I purchased the computer, an HP refurb, last month and changed hard drives. I wanted a 32-bit machine so I did a clean install of W7 Pro 32-bit just last week. I did not have the drivers for the HP ma… read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
460 satisfied customers
MY SON HAS AN HP NOTEBOOK COMPUTER AND WE NEVER PUT A
MY SON HAS AN HP NOTEBOOK COMPUTER AND WE NEVER PUT A PASSWORD ***** IT EVER, AND NOW WHEN WE OPEN IT IT IS ASKING FOR A PASSWORD, AS IT WON'T LET US DO ANYTHING WITHOUT IT?? … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
Windows update caused a corruption in Windows 10 in my new
Windows update caused a corruption in Windows 10 in my new HP. Fortunately I had created a restore point and was able (after messages that it failed) to finally restored to yesterday's point. The prob… read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
999 satisfied customers
My HP CQ61 notebook is 4 years old and has been running fine
My HP CQ61 notebook is 4 years old and has been running fine up to a month ago. At first it would quit running and have a dark screen. Now it starts to boot up but quits in about 30 seconds. I have tr… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
Windows 7 did an update last night. Now my office 2007 is
Windows 7 did an update last night. Now my office 2007 is telling me that I am not authorized to use the program. I can do a restore, but end up re-downloading everything else I had added. It is telli… read more
sandy
sandy
Technical Specialist
B.Tech
2,498 satisfied customers
My wifes HP Pavillion laptop will not turn on. LED at the
My wife's HP Pavillion laptop will not turn on. LED at the power connection is on, but nothing happens when we press the power on nutton. Every thing was fine last night.… read more
derrickonline
derrickonline
Information Technology Manager
164 satisfied customers
Im running vista on HP Pavilion zx5078CL PC Notebook which
I'm running vista on HP Pavilion zx5078CL PC Notebook which HP won't support. I don't have sound. Can I get sound running on vista on a machine HP says can't run Vista… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I have an HP dv9535nr notebook PC that sometimes will not boot
I have an HP dv9535nr notebook PC that sometimes will not boot up when I turn it on. When it doesn't boot up, I just get a blank dull white screen and nothing happens. At other times, the PC will boot… read more
tek_babe
tek_babe
Technical Support Coordinator
Associate Degree
20 satisfied customers
Im having trouble with my HP laptop (Compaq nc6220). When
I'm having trouble with my HP laptop (Compaq nc6220). When I turn it on, the HP screen pops up and that's it. After about 5 minutes later, a blue rectangular screen then shows up saying: DriveLock Mul… read more
online_help
online_help
Master's Degree
806 satisfied customers
My daughter bought a U100 at a pawn shop. Every time we start
My daughter bought a U100 at a pawn shop. Every time we start it up we get the enter password XXXXX What do we need to do?… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I have an HP Pavilion Windows desktop Vista SP2 64bit. It is
I have an HP Pavilion Windows desktop Vista SP2 64bit. It is only 2 1/2 months old and somehow i lost the function to use the HP Advisor. I have been told by HP tecnicians many times the olnly way to … read more
Anthony Brewster
Anthony Brewster
I.T.
High School or GED
5,352 satisfied customers
I purchasesd a Compaq C25210F PC from Staples on 11/14/09.
I purchasesd a Compaq C25210F PC from Staples on 11/14/09. We set it up yesterday, including the password XXXXX we wrote down. After shutting down the PC and rebooting and tying in the password XXXXX … read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
my brand new hp elite 6930p notebook is not detecting wireless
my brand new hp elite 6930p notebook is not detecting wireless network. the network button is on. The wireless network is working in the house, my MAC laptop is detecting it fine. My HP notebook shows… read more
unavailable
unavailable
271 satisfied customers
i plugged in my acer aspire yesterday and after the computer
i plugged in my acer aspire yesterday and after the computer did a full boot up and the desktop appeared the coputer shutdown what do you suggest?… read more
Comp Master
Comp Master
Engineer
Bachelor's Degree
400 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x