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Can't remember password, Laptop computer. Hp slim desktop…

Customer Question
Can't remember password, Technician's...

Can't remember password,

Technician's Assistant: What device or product does this involve?

Laptop computer

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Hp slim desktop 260 / a010

Technician's Assistant: What Operating System (OS) are you running on your Slim?

Windows 10

Technician's Assistant: How long has this been going on with your Slim? What have you tried so far?

My main problem is the loss of my password

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I don't think so

Submitted: 4 months ago.Category: Computer
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Answered in 6 minutes by:
3/28/2018
Tech Support Specialist: GeekGal, Computer Support Specialist replied 4 months ago
GeekGal
GeekGal, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,832
Experience: MIS degree and 15+ years experience with both Mac and Windows hardware & software
Verified

Hi there! My name is*****'m sorry that you're having this trouble. It would be my pleasure to assist you. Please give me just a moment to review your question.

Please note: You may see offers for ADDITIONAL SERVICES that are automatically generated by the website. They are completely optional. Please feel free to ignore them.

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Tech Support Specialist: GeekGal, Computer Support Specialist replied 4 months ago

Is the password ***** you're having trouble with the password ***** you have to enter to login to the computer? Do you see an email address above the password ***** or is it just a USERNAME?

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