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I have been trying to get into my account and it will not…

Customer Question
I have been trying...

I have been trying to get into my account and it will not accept my password. I have tried to reset it and it will won't let me in. I am 74 years old

Technician's Assistant: What device or product does this involve?

This is my private home computer

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

HP all in one

Technician's Assistant: What Operating System (OS) are you running on your Pavilion?

Where would I find this ? Is it Microsoft?

Technician's Assistant: The Laptop Technician will be able to walk you through that. What have you tried so far with your Pavilion? Have you installed any updates recently?

No recent updates. My computer specialist has recently checked for virus & malware

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No thank you

Submitted: 3 months ago.Category: Computer
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Answered in 6 minutes by:
3/28/2018
Tech Support Specialist: Cabletech, Computer Support Specialist replied 3 months ago
Cabletech
Cabletech, Computer Support Specialist
Category: Computer
Satisfied Customers: 528
Experience: 12 years ISP Technical Support
Verified

Hello and welcome! I would be happy to assist today with your question.

Give me just a moment while I review the information provided.

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Tech Support Specialist: Cabletech, Computer Support Specialist replied 3 months ago

May I have the email address that you are trying to access?

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Customer reply replied 3 months ago
Please cancel my subscription. I don't want this service anymore. Please return my $5.00.Thank you Caroly Skidmore
Tech Support Specialist: Cabletech, Computer Support Specialist replied 3 months ago

Okay, I will go ahead and send this to customer service to refund. You will receive an email as soon as it is done.

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