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My laptop audio won't work, with or without headphones. Both…

Customer Question
Hi! My laptop audio...

Hi! My laptop audio won't work, with or without headphones

Technician's Assistant: Is this happening with internal or external speakers?

Both I click the sound icon and it says searching for problems and then says can't find problem

Technician's Assistant: Did you try updating the sound driver on your laptop?

Yes

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No that's all thank you

Submitted: 3 months ago.Category: Computer
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Answered in 3 minutes by:
3/28/2018
Tech Support Specialist: NELSONV VAGHESE,
 replied 3 months ago
NELSONV VAGHESE
Category: Computer
Satisfied Customers: 48
Experience: Computer Engineer at Capgemini Services
Verified
Hi
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Tech Support Specialist: NELSONV VAGHESE,
 replied 3 months ago
I am happy to help you
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Tech Support Specialist: NELSONV VAGHESE,
 replied 3 months ago
My name is nelson
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Customer reply replied 3 months ago
Hi, thank you
Tech Support Specialist: NELSONV VAGHESE,
 replied 3 months ago
I hope you have updated the sound driver
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Tech Support Specialist: NELSONV VAGHESE,
 replied 3 months ago
Right?
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Customer reply replied 3 months ago
Yeah I went on the asus website and downloaded it
Tech Support Specialist: NELSONV VAGHESE,
 replied 3 months ago
Ok
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Tech Support Specialist: NELSONV VAGHESE,
 replied 3 months ago
Please try the below
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Customer reply replied 3 months ago
No thank you
Tech Support Specialist: NELSONV VAGHESE,
 replied 3 months ago
Run troubleshooter
For help fixing audio or sound problems, try the audio troubleshooter. It might be able to fix audio problems automatically.
To run the troubleshooter, select the Start button, type Troubleshoot, and then select Troubleshoot from the list of results. Select Playing Audio > Run the troubleshoote
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Tech Support Specialist: NELSONV VAGHESE,
 replied 3 months ago
Already fixed the issue?
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Tech Support Specialist: NELSONV VAGHESE,
 replied 3 months ago
Is it working now
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Customer reply replied 3 months ago
No doesnt work
Tech Support Specialist: NELSONV VAGHESE,
 replied 3 months ago
Ok
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Tech Support Specialist: NELSONV VAGHESE,
 replied 3 months ago
Now please try
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Customer reply replied 3 months ago
no
Tech Support Specialist: NELSONV VAGHESE,
 replied 3 months ago
Check Device Manager
Try these steps:
Open Start , enter Device Manager, and select it from the list of results. Under Sound, video and game controllers, select your sound card, open it, select the Driver tab, and select Update Driver. If Windows doesn't find a new driver, look for one on the device manufacturer's website and follow their instructions.
If that didn't work, try this:
Uninstall your audio driver: open Device Manager, right-click (or press and hold) the audio driver, and select Uninstall. Restart your device and Windows will attempt to reinstall the driver.
And if that didn't work, try using the generic audio driver that comes with Windows. Here's how:
Open Device Manager, right-click (or press and hold) your audio driver > Update driver software... > Browse my computer for driver software > Let me pick from a list of device drivers on my computer, select High Definition Audio Device, select Next, and follow the instructions to install it.
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Tech Support Specialist: NELSONV VAGHESE,
 replied 3 months ago
What do you meant
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Tech Support Specialist: NELSONV VAGHESE,
 replied 3 months ago
You don't want my support?
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Tech Support Specialist: NELSONV VAGHESE,
 replied 3 months ago
Do you need still some assistance from me?
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Customer reply replied 3 months ago
Thank you for your help but I am going to try else where
Tech Support Specialist: NELSONV VAGHESE,
 replied 3 months ago
If you don't mind please send me the offer
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Tech Support Specialist: NELSONV VAGHESE,
 replied 3 months ago
That would be helpful
Ask Your Own Computer Question
Tech Support Specialist: NELSONV VAGHESE,
 replied 3 months ago
I am more happy if you give me some good feedback
Ask Your Own Computer Question
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