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My problem is not with my computer so I'm probably in the…

Customer Question
My problem is not...

My problem is not with my computer so I'm probably in the wrong place. I have an sbcglobal email account. somehow I have messed things up and they have shut me out because I tried too many times to change my password. Know anything about that?

Technician's Assistant: Are you logged into your email account on any other devices?

Not logged on at all. It just keeps telling me I need a password

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I had a phone number and used the code they sent, but then messed that up, too. The security questions are not any I would ever have suggested because I'm 79 years old and would never have chosen a favorite elementary school teacher or best friend. too long ago to remember.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I have had this account for years and had one password ***** worked fine, but had to change for some reason and then forgot what I chose.

Submitted: 3 months ago.Category: Computer
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Answered in 4 minutes by:
3/28/2018
Tech Support Specialist: Sergil Cave, Computer Hardware Engineer replied 3 months ago
Sergil Cave
Sergil Cave, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 18
Experience: Cyber-Security Administrator at Chesapeake Utilities
Verified

Hello my name is ***** ***** I have been assigned to your ticket. Have you tried going to this site --> https://m.att.com/my/#/forgotLoginLanding?Flow_Indicator=FID

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Tech Support Specialist: Sergil Cave, Computer Hardware Engineer replied 3 months ago

The site above will help you reset your password ***** you have the email address still.

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Customer reply replied 3 months ago
I have done so, repeatedly. They told me last week they were sending me usps directions to fix things. It is wednesday and I still don't have that.
Customer reply replied 3 months ago
Thanks, ***** ***** I will just have to be patient. Meanwhile........
Tech Support Specialist: Sergil Cave, Computer Hardware Engineer replied 3 months ago

Your welcome, since you are waiting for AT&T, I will opt out for now.

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Tech Support Specialist: Josh, Support Specialist replied 3 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,960
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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