Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I have been trying to reset apple password. Many tries, now…

I have been trying...

I have been trying to reset apple password. Many tries, now it won't let me i

Technician's Assistant: When did you last change your password ***** Apple ID?

I have beentrying for two days. There was a mix up, two email addresses.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Customer:***@******.***. Old email. , ***@******.*** is the new one

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

When I try to use [email protected] gmail For apple ID and then create new password ***** won't let me.

Show More
Show Less
Ask Your Own Computer Question
Answered in 4 minutes by:
3/28/2018
Jins M. N.
Jins M. N., Computer Support Specialist
Category: Computer
Satisfied Customers: 3,116
Experience: Qualified Computer Professional - 12+ years experience. Expert in Computer Hardware & Graphic Design
Verified

Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Can I remote onto your Machine and have a look at your problem?

Jins M. N.
Jins M. N., Computer Support Specialist
Category: Computer
Satisfied Customers: 3,116
Experience: Qualified Computer Professional - 12+ years experience. Expert in Computer Hardware & Graphic Design
Verified
Jins M. N. and 87 other Computer Specialists are ready to help you
Ask your own question now

Are you on a Mac computer or Windows Computer Now?

Ask Your Own Computer Question
Customer reply replied 4 months ago
Apple ipad mini
Customer reply replied 4 months ago
Where are you
NELSONV VAGHESE
Category: Computer
Satisfied Customers: 48
Experience: Computer Engineer at Capgemini Services
Verified
Hi
Ask Your Own Computer Question
I would like to help you
Ask Your Own Computer Question
I understand that you are resetting the password ***** aple iPad mini
Ask Your Own Computer Question
Right?
Ask Your Own Computer Question
Can you please reply me
Ask Your Own Computer Question
Customer reply replied 4 months ago
Trying to get imessage to work.
Customer reply replied 4 months ago
Resetting password ***** apple ID
Ok
Ask Your Own Computer Question
Please share me the screenshot where you get this error message
Ask Your Own Computer Question
that I can look at this
Ask Your Own Computer Question
Customer reply replied 4 months ago
I am hopelessly lost going round and round. Not going to try any more. I will go to a shop. Cancell request
Customer reply replied 4 months ago
I realize I was stupid enough to enter credit card numbers. Release me for whatever minimum cost is.
Thanking you
Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jins M. N. Your Own Question
Jins M. N.
Jins M. N.
Jins M. N., Computer Support Specialist
Category: Computer
Satisfied Customers: 3,116
3,116 Satisfied Customers
Experience: Qualified Computer Professional - 12+ years experience. Expert in Computer Hardware & Graphic Design

Jins M. N. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
My old email aol.com account has been hacked cannot get into
my old email aol.com account has been hacked cannot get into my email account. i cannot change or use my new email to report fraud. … read more
Cabletech
Cabletech
High School or GED
144 satisfied customers
I bought an iPad and i'm trying to sign in using my email
I bought an iPad and i'm trying to sign in using my email address and it is telling me it is already taken. I have tried what I thought is my Apple ID and passwords but it doesn' accept any of them. P… read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,296 satisfied customers
Forgotpasswordneedtoresetnewpasswordorretrieveit. Appleipad.
Forgotpasswordneedtoresetnewpasswordorretrieveit JA: What's the brand and model of your computer? And the Operating System (OS)? Customer: Appleipad JA: How long has this been going on with your compu… read more
Eric Ewing
Eric Ewing
University IT Manager
185 satisfied customers
2 questions: change email address and keep password. Never.
2 questions: change email address and keep password … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
73 satisfied customers
I need to reset my Apple ID password. I have forgotten it
I need to reset my Apple ID password. I have forgotten it for an old email and I cannot update my apps … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,296 satisfied customers
I have a new iPad and I cannot remember my old password and
I have a new iPad and I cannot remember my old password ***** it will not let me create a new one … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
73 satisfied customers
My computer is up and working. but my Iphone is asking for a
My computer is up and working. but my Iphone is asking for a password, which I have lost/forgotten. It asks for a gmail address, but won't accetp as legit. my one and only email *****@******.***. How … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,388 satisfied customers
I bought my wife an ipad pro and transfered everything from
I bought my wife an ipad pro and transfered everything from thr ipad 2 . She boes not remember her pass word so she cannot open her e-mails on the new ipad. … read more
Cabletech
Cabletech
High School or GED
144 satisfied customers
Gave to a friend and she can't remember what her iTunes
Gave to a friend and she can't remember what her iTunes account is or password. I am trying to reset it with no luck … read more
Jamie Macko
Jamie Macko
Network Engineer
Computer Science
138 satisfied customers
Not my computer. I have a old iPhone that I want to download
Not my computer. I have a old iPhone that I want to download pictures from and I can't unlock it because I don't remember the old password. I changed the password ***** my newest iPhone and that't the… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Tina, tried to use my ipad and it was locked. The unit was
Hi Tina, tried to use my ipad and it was locked. The unit was set up 4/12 I have no idea what ID or password ***** used. I am 86 years old and not at all computer wise. I see where she enter this info… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I'm attempting to change my apple acct. email address and
I'm attempting to change my apple acct. email address and password ***** don't know how to go about it. … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
577 satisfied customers
As of this minute - for the first time ever - I cannot
As of this minute - for the first time ever - I cannot access my email account. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,156 satisfied customers
I need to get an Apple ID and a new password. I don't
I need to get an Apple ID and a new password. JA: When did you last reset your Apple ID or password? Customer: I don't remember JA: Have you installed any updates recently? Customer: Yes I did an upda… read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,388 satisfied customers
Have an ipod touch, got a new computer, trying to transfer
Have an ipod touch, got a new computer, trying to 'transfer purchases' from ipod to itunes on new computer...says I have to authorize the computer first, but I did that...I do it again anyways and it … read more
Ryan H.
Ryan H.
Computer Support Specialist
High School or GED
1,741 satisfied customers
I need help with yahoo mail it will not recognize my ID#. This
I need help with yahoo mail it will not recognize my ID#. This happened after my aunt took her information off the account and put in mine because she got a new computer. Please tell me how to fix the… read more
Josh
Josh
It Support Specialist
Associate Degree
5,156 satisfied customers
Have not been able to log in to yahoo.com email since Monday
Have not been able to log in to yahoo.com email since Monday December 4, 2011, Need help. At end of address bar, there is an icon of a padlock I beleive for some reason has me locked out. I know I am … read more
Josh
Josh
It Support Specialist
Associate Degree
5,156 satisfied customers
hello i am trying to access my gmail account. it is a
hello: i am trying to access my gmail account. it is a new account. i logged into the account on the same day acct was created and it was there. i typed in the email address for the availablity and it… read more
Santonu
Santonu
Hardware Engineer
PGDCA
3,434 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x