Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I HAVE PUT THE DVD IN MY COMPUTOR BUT NOTHING HAPPENS. HELP.

Customer Question
I HAVE PUT THE...

I HAVE PUT THE DVD IN MY COMPUTOR BUT NOTHING HAPPENS. HELP

Technician's Assistant: Who makes your media player? How old is it?

6 OR SO YEARS

Technician's Assistant: What have you tried so far with your media player?

NOTHING

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

I DON'T KNOW ENOUGH TO ASK QUESTIONS

Submitted: 3 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 5 minutes by:
3/28/2018
Tech Support Specialist: Bryan, Computer Support Specialist replied 3 months ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

Ask Your Own Computer Question
Tech Support Specialist: Bryan, Computer Support Specialist replied 3 months ago

Just to clarify, are you using a Windows or a Mac computer?

Ask Your Own Computer Question
Customer reply replied 3 months ago
what is happening? I have given you the correct number.
Tech Support Specialist: Bryan, Computer Support Specialist replied 3 months ago

Please ignore any failed offer shown on this page; it's sent at the site's end and not by me.

OK, let's get started. Please open up the following website on your computer:

https://www.fastsupport.com/660181359

Follow the on-screen prompts to download and open/run the GoToAssist file, and click Yes when prompted to allow the remote connection. We will then be connected.

Ask Your Own Computer Question
Tech Support Specialist: Bryan, Computer Support Specialist replied 3 months ago

Let me open up your question to our other experts who will be able to assist further; you will be automatically notified by email when another expert picks this up.

Ask Your Own Computer Question
Tech Support Specialist: Josh, Support Specialist replied 3 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,956
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I have uploaded video recordings into my computor. I then
I have uploaded video recordings into my computor. I then saved the recordings from my computor into a dvd disc. I can play back the recordings saved in the disk using my computor. But I cannot play t… read more
IT_Help
IT_Help
Network Administrator
Master's Degree
582 satisfied customers
Im not sure how or when I did it, but I have deleted my dvd-cd-rom
I'm not sure how or when I did it, but I have deleted my dvd-cd-rom drive. I thought the tray was jammed , so I cleaned it up and pushed the button, nothing. I went to my computor and its not there. I… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I just bought Excel 2010. My computer has been turned on.
I just bought Excel 2010. My computer has been turned on. I inserted the disc into the computer's DVD drive. My computer does not respond. (It does nothing.)… read more
IT_Help
IT_Help
Network Administrator
Master's Degree
582 satisfied customers
My CD/DVD has stopped working. I run XP I have used the trouble
My CD/DVD has stopped working. I run XP I have used the trouble shooter and they say no problems. When I check My Computor Drive D it advises that the disc is full. Should I install a new driver or is… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
OEM Vista 64 info on the package says I need the OPK to install
OEM Vista 64 info on the package says I need the OPK to install it. Does this mean I can no longer install my own OEM operating systems ? Guy… read more
R.A. McConnell
R.A. McConnell
Owner
Associate Degree
505 satisfied customers
I have been copying my pictures from my computor to disc for
I have been copying my pictures from my computor to disc for years and now there is a burning error. I might have deleted something by mistake, but I don't know for sure, because before this happened,… read more
Networke_Helper
Networke_Helper
Bachelor\u0027s Degree
13 satisfied customers
my d drive is full and i cant copy any of my dvds, how can
my d drive is full and i can't copy any of my dvd's, how can i empty it or dump all this mess on my d drive ? i have tryed everthing and nothing works, i click on start, then comp. then double rt clic… read more
Danh
Danh
Bachelor\u0027s Degree
949 satisfied customers
Dear Sir, When I try to watch DVD,s on my PC they play for
Dear Sir, When I try to watch DVD,s on my PC they play for about 6 seconds then freeze for 10 seconds before they run again for another 6 seconds and so on which makes it impossible to watch anything.… read more
lifesaver
lifesaver
Computer Software Engineer
Bachelor's Degree
4,288 satisfied customers
I bought a computer from some one who installed non genuine
I bought a computer from some one who installed non genuine windows 8 XP, my computer will not connect to Internet explorer. I tried to repair and install windows 8 but nothing happens and it say's do… read more
Anthony Brewster
Anthony Brewster
I.T.
High School or GED
5,352 satisfied customers
I have a new cd. I cant get my new computor to read the disk.
I have a new cd. I can't get my new computor to read the disk. It says it is window 7 compatible. The directons say to start,run,ok. i can't find run on my menu. Can you help?… read more
namzyanzy
namzyanzy
Bachelor's Degree
368 satisfied customers
Hi, My computor is about 8 years old and I didnt make a back
Hi, My computor is about 8 years old and I didn't make a back up disk for it. And now I need a recovery disk from HP in order my Verizon Insurance policy to cover my claim. HP says my computor is to o… read more
Anthony Brewster
Anthony Brewster
I.T.
High School or GED
5,352 satisfied customers
In Reply ; It happened about 5 weeks a go, have been trying
In Reply ; It happened about 5 weeks a go, have been trying to solve it my self. yes all other emails are comming & going with no problem.… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
i have a new tosiba laptop , I didnt think i put a paawood
i have a new tosiba laptop , I didnt think i put a paawood in but it appears i have, i havent even registered it yet & I cant get in because I dont no the password. Is there an easy solution please… read more
Anthony Brewster
Anthony Brewster
I.T.
High School or GED
5,352 satisfied customers
my computor says operating system not found on any devices.
my computor says operating system not found on any devices. Press any key and try again. However nothing happens when I try again. I have a compaq model num 5003us windows xp PLEASE HELP!!!!!!!!!! I' … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I have a Acer 5920 laptop computor. I was doing an update
I have a Acer 5920 laptop computor. I was doing an update of software from the internet. I walked away and came back minutes later and the screen was black. T then went to turn it on and thinking that… read more
Josh H.
Josh H.
IT Manager
Bachelor\u0027s Degree
181 satisfied customers
our lenovo came w/Vista on it. our other computors had xp on
our lenovo came w/Vista on it. our other computors had xp on them. the vista has been a series of problems every since we got it. software for xp won't work on it, and it is constantly trying to updat… read more
Amit - The Real Computer Expert
Amit - The Real Computer Expert
Master of Philosophy
786 satisfied customers
model t2958 my machine is 4yrs old. i have tryed to reboot
model t2958 my machine is 4yrs old. i have tryed to reboot the disc that cam with the machine but the machine will not read it the machine will read all other discs… read more
Travis B.
Travis B.
Computer Technician
High School or GED
2,630 satisfied customers
I have a Windows XP operating system. Ive been ...
I have a Windows XP operating system. I''ve been attempting to install Sims 2 software but my CDROM drive ejects the software after 10 seconds of putting it in. It''s not in long enough for me to inst… read more
Chandrakant
Chandrakant
Bachelor's Degree
72 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x