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I am frustrated by having to retrieve and reset my hotmail…

Customer Question
I am frustrated by...

I am frustrated by having to retrieve and reset my hotmail on messages that someone else might be logged into my mail. I have done this several times, waited for more 24 hours without reset success. What must I do now. I keep on getting the same message and my account is locked.

Technician's Assistant: Are you logged into your Hotmail account on any other devices?

Yes on my iPad and smart phones plus my laptop

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I have a phone number and have answered the security questions

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I have had this email for a long time and all my correspondence is going through this email. I am desperately in need of latest correspondence from potential employers.

Submitted: 3 months ago.Category: Computer
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Answered in 4 minutes by:
3/28/2018
Tech Support Specialist: Jins M. N., Computer Support Specialist replied 3 months ago
Jins M. N.
Jins M. N., Computer Support Specialist
Category: Computer
Satisfied Customers: 3,080
Experience: Qualified Computer Professional - 12+ years experience. Expert in Computer Hardware & Graphic Design
Verified

Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Can you please let me know your hotmail email address?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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