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Forgot my password and lock out of my computer. In order to…

Customer Question
Forgot my password *****...

Forgot my password ***** lock out of my computer. In order to reset password ***** need a microsoft account

Technician's Assistant: What device or product does this involve?

Dell pc desk to windows 10

Technician's Assistant: What Microsoft model do you have?

Optiplex 390 sorry it is windowz

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

7

Submitted: 3 months ago.Category: Computer
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Customer reply replied 3 months ago
One day
Customer reply replied 3 months ago
I kept entering same passwrd several times and the previous pswd
Customer reply replied 3 months ago
I need you to cancel this job order
Answered in 43 minutes by:
3/28/2018
Tech Support Specialist: Jins M. N., Computer Support Specialist replied 3 months ago
Jins M. N.
Jins M. N., Computer Support Specialist
Category: Computer
Satisfied Customers: 3,078
Experience: Qualified Computer Professional - 12+ years experience. Expert in Computer Hardware & Graphic Design
Verified

Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Can you please let me know your Microsoft Account?

Regards
Jins

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Customer reply replied 3 months ago
I need you to cancel this job
Tech Support Specialist: Jins M. N., Computer Support Specialist replied 3 months ago

Okay, I will file this for cancellation and refund.

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Customer reply replied 3 months ago
I need you to cancel job you have not done anything and i told the other person that i do not have a microsoft word acct
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