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I can't get on the internet with microsoft - i have to use…

I can't get on...

I can't get on the internet with microsoft - i have to use firefox - i don't like this

Technician's Assistant: When did you last update Firefox?

I just put it on because i've been 10 days without microsoft explorer internet

Technician's Assistant: What have you tried so far with your Firefox?

I can get online, check mail, everything that I could do with internet explorer

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

With internet explorer i could just tap on the shortcut icon and get there, this is not true with firefox. i don't want firefox i want internet explorer

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Answered in 5 minutes by:
3/28/2018
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 4,103
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 4,103
Experience: Systems Administrator
Verified
Cody and 87 other Computer Specialists are ready to help you
Ask your own question now

go here to connect me; https://tinyurl.com/y7gze5gb
This will download a file named Elsinore.ScreenConnect.Client
Double click on this file to run it and connect me remotely.

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Customer reply replied 4 months ago
does this take long?
Customer reply replied 4 months ago
ok, what's going on why haven't you started. I will ask for a refund if we don't get going on this

You haven't connected me yet, did you go through the steps?

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Customer reply replied 4 months ago
I followed your directions and received message that you'd connect to my system shortly. Well it's been awhile
Customer reply replied 4 months ago
Why did I spend an extra $40 to get no help!?
Customer reply replied 4 months ago
I've done what you've asked and I got nothing I want my $39 back within the week and find someone who CAN help

you have not connected me, you click the link and then what happened?

did you run the file?

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if you're in Firefox, press ctrl J and then double click the elsinore file

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Customer reply replied 4 months ago
It won't run
Customer reply replied 4 months ago
It's just taking too long with no results. Thanks, ***** ***** money

what does it say?

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Customer reply replied 4 months ago
I ran the file
Customer reply replied 4 months ago
I can see some one working on it

yes I'm on now

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