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Cannot log in password and user name wring. A new computer.

Customer Question
Cannot log in...

Cannot log in password ***** user name wring

Technician's Assistant: What device or product does this involve?

A new computer

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Apevia windows 10

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

It's brand new my husband plays world of Warcraft. Cannot get on to play until we get a password. I put in my user name which is vfjones692003 @yahoo.com

Submitted: 4 months ago.Category: Computer
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Answered in 4 minutes by:
3/28/2018
Tech Support Specialist: Sergil Cave, Computer Hardware Engineer replied 4 months ago
Sergil Cave
Sergil Cave, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 18
Experience: Cyber-Security Administrator at Chesapeake Utilities
Verified

Hello my name is ***** ***** I have been assigned to your case. Just so that we are on the same page, are you trying to logon to the actual computer or are you just trying to logon to the World of Warcraft game?

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Customer reply replied 4 months ago
Yahoo.com need password ***** access the game
Tech Support Specialist: Sergil Cave, Computer Hardware Engineer replied 4 months ago

Have you tried going to this site --> https://help.yahoo.com/kb/SLN27051.html

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Tech Support Specialist: Sergil Cave, Computer Hardware Engineer replied 4 months ago

This site will walk you through resetting your account

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Tech Support Specialist: Sergil Cave, Computer Hardware Engineer replied 4 months ago

Since I am not getting a response, I will opt out of this case and let another Engineer get it. Thank you for choosing JustAnswer.

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Tech Support Specialist: David L, Systems Engineer replied 4 months ago
David L
David L, Systems Engineer
Category: Computer
Satisfied Customers: 7,937
Experience: Microsoft & Cisco Certified with over 20 years experience
Verified

Hello,

My name is David.

Do you still need assistance?

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