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I have been away for 4 months & now my computer does not…

Customer Question
I have been away...

I have been away for 4 months & now my computer does not respond to the recorded password & I don’t see any way to change it

Technician's Assistant: What device or product does this involve?

My computer

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Where do I find this info....on the computer somewhere?.?

Technician's Assistant: The Computer Technician will be able to walk you through that. How long has this been going on with your computer? What have you tried so far?

I’ve tried only to get into computer & I just realized it is a Lenovo, can you help w this one.

Submitted: 3 months ago.Category: Computer
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Answered in 1 hour by:
3/28/2018
Tech Support Specialist: Josh, Support Specialist replied 3 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,963
Experience: 5 years as Network Admin, 10+ years of IT support
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Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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