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Can't get into my account. Maybe it wasn't set up properly.

Can't get into my...

Can't get into my account. Maybe it wasn't set up properly.

Technician's Assistant: What device or product does this involve?

I have an HP Pavilion (clamshell-style) computer.

Technician's Assistant: What Operating System (OS) are you running on your Pavilion?

Windows 10. But the operating system keeps installing updates, , then undoing them. I think I once got an error code saying that a program was blocking the updates.

Technician's Assistant: What have you tried so far with your Pavilion? Have you installed any updates recently?

I keep getting automatic messages saying "Restart required", then the computer tries to install updates, then says the installation cannot be completed and undoes them.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I think I opened a Microsoft account on 12/02/17. Do I need an account number or some other information to enable or verify it?

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Answered in 14 minutes by:
3/28/2018
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 3,364
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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Customer reply replied 23 days ago
I have my aol mail open now. Should I close it? Do you need to telephone me to take remote control?
Customer reply replied 23 days ago
Is there a difference between Secure Remote Assistance and just a remote connection to my computer?
Do I pay the $39 fee any time I want a remote connection?

its extra for remote assistance, will send you lower offer

Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 3,364
Experience: Systems Administrator
Verified
Cody and 87 other Computer Specialists are ready to help you
Ask your own question now
Customer reply replied 23 days ago
Thanks, ***** ***** the offer. Do you need a phone number?

go here to connect me; https://tinyurl.com/ybxmxpq3
This will download a file named Elsinore.ScreenConnect.Client
Double click on this file to run it and connect me remotely.

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Customer reply replied 23 days ago
Clinking on the "tinyurl" link above does not download the file named Esinore.ScreenConnectClient.
Nothing is downloaded.

I'm on now

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is it back online after the bios update?

You may need to connect me again.

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Cody
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 3,364
3,364 Satisfied Customers
Experience: Systems Administrator

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