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How do I change my computer log in password. Ibm computer…

Customer Question
How do I change...

How do I change my computer log in password

Technician's Assistant: What device or product does this involve?

Ibm computer with windows 10

Technician's Assistant: What IBM model do you have?

Insperion

Technician's Assistant: What have you tried so far with your Inspiron? Have you installed any updates recently?

I have been hacked........left room and when i came back the curser was moving

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Not sure i spelled comp model correctly do you want me to crawl under desk and check spelling or do you reconize

Submitted: 3 months ago.Category: Computer
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Answered in 6 minutes by:
3/28/2018
Tech Support Specialist: Jeffrey B,
 replied 3 months ago
Jeffrey B
Category: Computer
Satisfied Customers: 955
Experience: ICT Support 1/2/3/ Line at Peopleware
Verified

Hello, my name is***** will be assisting you today. Lets get started!

So to clarify have you run a malware checker on your pc?

Kind regards,

Jeffrey

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Customer reply replied 3 months ago
this happened yesterday and i called bank and froze unline banking so can not pay the 5.00 dollar fee
Tech Support Specialist: Jeffrey B,
 replied 3 months ago

Understood.

Are you able to login into the computer?

Kind regards,

Jeffrey

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Tech Support Specialist: Jeffrey B,
 replied 3 months ago

Do you still need assistance regarding this problem?

Waiting for your reply,

Kind regards,
Jeff

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