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New (Jan 2018) Levovo Yoga 720: successfully installed

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New (Jan 2018) Levovo...

New (Jan 2018) Levovo Yoga 720: successfully installed Office suite, Quicken, Turbo Tax and Acrobat Pro, but since then will not install anything else. the external disk drive just clicks and clacks away. Thinking the external drive bad, I bought a new one: Same (lack of) performance.

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

Windows 10, on Yoga 720

Technician's Assistant: When did you last update your Office Suite?

It is an old Office Ultimate 2007 (that serves my needs well). I don't recall updating it since installing it a couple of months ago.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Not that I can think of...

Submitted: 4 months ago.Category: Computer
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Answered in 2 minutes by:
3/28/2018
Tech Support Specialist: Elgin Vega, Computer Hardware Engineer replied 4 months ago
Elgin Vega
Elgin Vega, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 191
Experience: Tech Support Analyst at Dell
Verified

Hi, my name is***** will try my best to help you with this request.

Do you try to copy the installer to the computer disk and run it fro there?

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Customer reply replied 4 months ago
Hi, Elgin. I don't understand. Do you mean copy the installation disk (In this case, Amicus Attorney -- an attorney case management program) to the Yoga hard drive? If so, how do I do that?
Tech Support Specialist: Elgin Vega, Computer Hardware Engineer replied 4 months ago

Do you wanna try a remote session so I can check the problem?

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Tech Support Specialist: Elgin Vega, Computer Hardware Engineer replied 4 months ago

Use this link

www.justanswer.com/remotedesktop/join.aspx?Session=a366330e-f601-47d4-9960-5377b7d43539

Click I agree, the install the software, and I will be connected

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Customer reply replied 4 months ago
It appears you are unable to provide Secure Remote Assistance. What do we do now?
Tech Support Specialist: Elgin Vega, Computer Hardware Engineer replied 4 months ago

did you try the link?

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Tech Support Specialist: Elgin Vega, Computer Hardware Engineer replied 4 months ago

It seems like this problem surpass my knowledge, I will opt out this question since I cannot fix the problem.

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 4 months ago
arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,828
Experience: MCSE, RHCE, IBM System X Server Certified
Verified

Hi,

My name is ***** ***** of the experts in computer category.

I would like to assist you with your issue and would be your next active expert.

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 4 months ago

Let me know when you are ready

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