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It’s my hotmail account I’m locked out of it ... I’m from…

It’s my hotmail account...

It’s my hotmail account I’m locked out of it ... I’m from Australia and currently in th USA on vacation I’ve tried the suggested fixes how ever no success can you assist

Technician's Assistant: Are you logged into your Hotmail account on any other devices?

Yes I have a note book & mobile phone the account is blocked on both

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I’ve done that along with my last 4 emails sent & the context to the sender

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No if they can get my access I’d be very grateful as this is my one point of contact

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Customer reply replied 24 days ago
Do you require my wife’s email account to contact us?????
Customer reply replied 24 days ago
My wife’s email. ***@******.***
Answered in 27 minutes by:
3/28/2018
Fran
Fran, Computer Support Specialist
Category: Computer
Satisfied Customers: 200
Experience: IT Consultant
Verified

Hello and welcome to JustAnswer,Ny name is***** look forward to assisting you today.

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What email account are you locked out of?

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Customer reply replied 24 days ago
Hi are you having any success in unlocking my hotmail account ??? Thx Greg

I will need the hotmail address please

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Customer reply replied 24 days ago
My account is. ***@******.***
Customer reply replied 24 days ago
Fran I’ve tried the auto Microsoft suggestions

Do you have an email account that is vi****@hotmail? that you can access?

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its linked to your other hotmail account braacky

Fran
Fran, Computer Support Specialist
Category: Computer
Satisfied Customers: 200
Experience: IT Consultant
Verified
Fran and 87 other Computer Specialists are ready to help you
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Customer reply replied 24 days ago
Fran I don’t think I can remember the password *****’ve not used it for 3+ yrs ... I can try if needed

Do you have your phone connected to the account?

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Ok try to remember the other hotmail. that will be the easiest way to get it recovered

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I can also try to use your wife's email. Have you tried that yet?

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Customer reply replied 24 days ago
I tried it the response is we’ve detected something ununusal ect

I see probably because your trying to unlock it from a different country..

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best thing is if you could get into your other hotmail account

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Customer reply replied 24 days ago
I’m trying
Customer reply replied 24 days ago
Trying to reset password *****

Ok

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Customer reply replied 24 days ago
No luck I’m locked out of it as well

Ok let me send to your wifes email one more time

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Ok you should get a code

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I will need the code

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Customer reply replied 24 days ago
Is this from Microsoft account security

it went to the gmail account

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Customer reply replied 24 days ago
If so it’s 9000

and yes should be from Microsoft

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if not I will need to ask some quetions

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first Name Greg

Last

DOB

country

state

zip

answer to security question 19051948

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have you already done this before?

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Customer reply replied 24 days ago
Ivedone this link but I’ll try again

This is what it shows at the top of the form

Tips to get back into your account:

If possible, answer these questions from a device and location that you've used before with this account.

On the following pages, answer as many questions as you can. If you don't know an answer, just try your best guess.

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use a device you have used before. can't do location because your out of country

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Customer reply replied 24 days ago
Fran is my name showing as Greg or Gregory ... I’ve been answering as Gregory

I don't know . You gave me your name at the top. is where I got the name

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Customer reply replied 24 days ago
Not sure

Have you made purchases on mircosoft? if so use the name you made purchases with

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Customer reply replied 24 days ago
I’ve answered all the questions last 4 emails sent and the context to whom they were sent to
Customer reply replied 24 days ago
No purchsaes

Ok. now what does it show?

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try to log in from a web browser on microsoft

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Customer reply replied 24 days ago
Same it looks like some one else is trying to access my account .... I’ve been in the USA for 18 days with out issues until 2/3 days ag

Ok go to hotmail.com and try to log in.

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should just bring you to microsoft site to log in

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Customer reply replied 24 days ago
No luck

Ok this is on mircosoft website

Microsoft always keeps an eye out for unusual sign-in activity on your account, just in case someone else is trying to get into your account. If you're travelling to a new place or using a new device, we might ask you to confirm that it really is you.

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Customer reply replied 24 days ago
Done all of that

Did you do the chat?

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Customer reply replied 24 days ago
No chat I can’t find a way of contacting Microsoft that’s how I got here
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see if that works

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Customer reply replied 24 days ago
Just log on to the site
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did that help any?

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Customer reply replied 24 days ago
I’m still waiting I’m next in the que
Customer reply replied 24 days ago
They are expired Ing higher than unusual demand

Ok let me know when you finish thanks

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Customer reply replied 24 days ago
Just started to chat
Customer reply replied 24 days ago
They are trying what I’ve already done plus what you’ve suggested ... going around in circles

oh geez.. they are Microsoft. Just fix it

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Customer reply replied 24 days ago
Yep to coin a phrase ... this is bull shit
Customer reply replied 24 days ago
They have dropped out

Oh wow. I can't believe they couldn't fix it

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Did they tell you anything?

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Customer reply replied 24 days ago
m trying to get back in I’m 5th in line

Oh you got disconnected from chat. thought they stopped

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Customer reply replied 24 days ago
No diconnected
Customer reply replied 24 days ago
Fran that was a waste of time ... all lip service with no actual help

goodness. Sorry about that. I don't have any other options. At this point. You'll probably have to contact Microsoft by phone or email. let me see if I can find the number. If you haven't already

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Customer reply replied 24 days ago
I don’t have either a phone number or email

I'm looking now

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Customer reply replied 24 days ago
Thx
Customer reply replied 24 days ago
Are u still there

all I've found so far is I'm Microsoft's Virtual Agent

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yes still digging around trying to find a number or something

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very hard. all the email providers have removed there phone numbers. I know gmail has. But didn't think Microsoft had yet

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And I'm still looking also

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Customer reply replied 24 days ago
Fran it is 9.30pm I’ve not eaten if you find anything could you email it to. ***@******.***. Regards & thanks Greg

Ok I'll let you know one way or the other. thanks

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Did you get help from the link above?

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Fran
Fran
Fran, Computer Support Specialist
Category: Computer
Satisfied Customers: 200
200 Satisfied Customers
Experience: IT Consultant

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