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I changed my password. I can't remember what it is. I tried…

Customer Question
I changed my password...

I changed my password. I can't remember what it is. I tried to going to account.live.com/acsr But I can't seem to reset my password.

Technician's Assistant: What device or product does this involve?

My computer is an Acer all-in-one. I'm a medical transcriptionist. I know I changed my password ***** while ago but I can't remember the password. I tried sending a code to both of my email accounts and checking on my telephone my cell phone but to no Avail. I don't get a code on my emails

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

I'm checking it from a Verizon phone.

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

I don't know. I Can't get on my computer

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I can't think of anything. But I'm very glad you're there

Submitted: 3 months ago.Category: Computer
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Answered in 1 hour by:
3/28/2018
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 3 months ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 40,835
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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Hi,
I'm sorry about the issue. Do you mean you are not able to log in your computer nor open any program on your computer?

Does your computer have Windows xp, vista, or 7, 8, 10?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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