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My password on my computer is not working anymore.. I

Customer Question
Hi my password *****...

Hi my password ***** my computer is not working anymore.. I thought my keyboard was the problem so I changed it but it is still saying it is incorrect..

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Dell vostro

Technician's Assistant: What Operating System (OS) are you running on your Vostro?

Windows 7

Technician's Assistant: What have you tried so far with your Vostro? Have you installed any updates recently?

Only virus protection about a month ago Mc afee

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No only can I ring and speak as typing is hard lol

Submitted: 3 months ago.Category: Computer
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Customer reply replied 3 months ago
Thanks
Customer reply replied 3 months ago
Can we please speak
Customer reply replied 3 months ago
Can you please give me a ETA on some kind of reply cheers
Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 3 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 3 months ago
Sorry I don't understand
Customer reply replied 3 months ago
What is service offer please
Answered in 27 minutes by:
3/28/2018
Tech Support Specialist: Mohammad Hossain,
 replied 3 months ago
Mohammad Hossain
Category: Computer
Satisfied Customers: 26
Experience: SharePoint Administrator at US Pain & Spine Institute
Verified

Hi, my name is***** and I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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Tech Support Specialist: Mohammad Hossain,
 replied 3 months ago

Hello

Are you still having issue with login to computer ?

Thank you,

Ask Your Own Computer Question
Tech Support Specialist: Mohammad Hossain,
 replied 3 months ago

Please restart the computer and press F8 while computer is restarting.

You should see some menu option comes :

Please choose safe mode and try to login.

Let me know if you still require password ***** login or issue has been resolved.

Thank you,

Mohammad

Ask Your Own Computer Question
Customer reply replied 3 months ago
Ok thanks I will try that give me a minute please
Customer reply replied 3 months ago
No sorry that didn't work
Customer reply replied 3 months ago
Hi Mohammad
Customer reply replied 3 months ago
Hi
Customer reply replied 3 months ago
Are you still with me Mohammad
Customer reply replied 3 months ago
Helloooo still waiting for more help
Tech Support Specialist: Mohammad Hossain,
 replied 3 months ago

Hello

Sorry , I just came home. Please let me know you able to go safe mode after restart the computer .

Thank you,

Ask Your Own Computer Question
Tech Support Specialist: Mohammad Hossain,
 replied 3 months ago

Hello

I am available now. Here is the information how to go safe mode:

Start Windows 7/Vista/XP in Safe Mode with Networking

  1. Immediately after the computer is powered on or restarted (usually after you hear your computer beep), tap the F8 key in 1 second intervals.
  2. After your computer displays hardware information and runs a memory test, the Advanced Boot Options menu will appear.
Ask Your Own Computer Question
Customer reply replied 3 months ago
Are you still with me
Customer reply replied 3 months ago
I have to go my phone is going flat thanks
Customer reply replied 3 months ago
Not happy with this
Tech Support Specialist: Mohammad Hossain,
 replied 3 months ago

Good morning

Sorry I was not available when you available. Please let me know if you have able to go safe mode on your computer and what you have done after you saw the safe mode .

Please provide me some details.

Thank you,

Ask Your Own Computer Question
Tech Support Specialist: Mohammad Hossain,
 replied 3 months ago

Hello

This is Mohammad . Please let me know if you need any more help with this ticket .

I am available now and love to work on to resolve any issue with this ticket.

Thank you,

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