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Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Dell computer and I don't know the model #

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

An unknown number of weeks. The couple of things I tried did not work

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

The help messages I have gotten were not helpful

Submitted: 3 months ago.Category: Computer
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Answered in 14 minutes by:
3/27/2018
Tech Support Specialist: Dan, Computer Support Specialist replied 3 months ago
Dan
Dan, Computer Support Specialist
Category: Computer
Satisfied Customers: 2,538
Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
Verified

Hello and welcome to JustAnswer, I look forward to assisting you today. Can you tell me how old your computer is, please?

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