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Forgot password. Jsemerge. JS Emerge Samsung phone. JS

Customer Question
Forgot password Technician's Assistant:...

Forgot password

Technician's Assistant: What device or product does this involve?

Jsemerge

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

JS Emerge Samsung phone

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JS Emerge Samsung galaxy

Technician's Assistant: What Operating System (OS) are you running on your Galaxy?

Need my password,I forgot it

Submitted: 4 months ago.Category: Computer
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Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 13 minutes by:
3/27/2018
Tech Support Specialist: Ugo A, Computer Software Engineer replied 4 months ago
Ugo A
Ugo A, Computer Software Engineer
Category: Computer
Satisfied Customers: 72
Experience: Software Engineer at Quadrant
Verified

Good evening,

My name is***** believe your phone has an Android operating system because it's Android. Depending on your version, you should see a "Forgot Password"/"Forgot Pin" option . If so:

1) click

2) enter your google email and password

3) use your phone normally

if not :

1) visit https://www.google.com/android/find from another computer

2) find your phone and choose the lock option

3) enter a new password ***** write it down somewhere

4) go back to your phone and put the new password *****

Please let me know if my advice solves your issue or not. Thanks.

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Ugo A
Ugo A, Computer Software Engineer
Category: Computer
Satisfied Customers: 72
72 Satisfied Customers
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