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I forgot my password and don't know my verification email…

Customer Question
I forgot my password...

I forgot my password ***** don't know my verification email either and I dont knoe how to recover it

Technician's Assistant: Are you logged into your email account on any other devices?

No I got a new phone and It signed me out on everything

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

When I tried resetting my password ***** never came up

Submitted: 3 months ago.Category: Computer
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Answered in 24 minutes by:
3/27/2018
Tech Support Specialist: John TF., Apple Consultant replied 3 months ago
John TF.
John TF., Apple Consultant
Category: Computer
Satisfied Customers: 3,627
Experience: 20+ Years in the computer industry
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Hello! I will work to provide accurate advice. Give me a minute to read your submission.

If Secure Remote Assistance is offered, please ignore it.

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Tech Support Specialist: John TF., Apple Consultant replied 3 months ago

Which password ***** ***** concerning?

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Customer reply replied 3 months ago
the password ***** my gmail account***@******.***
Customer reply replied 3 months ago
how do I know its not a scam
Tech Support Specialist: John TF., Apple Consultant replied 3 months ago

You can use the self-service Google Account recovery feature from your computer to retrieve this information.

Please go to the following site:

https://www.google.com/accounts/recovery/

If you don't remember your ID, select “Find my account” and follow the prompts. It will ask for you to identify yourself as owner of the account in some way (such as phone number, alternative email, etc...).

Once you have the username you can return to the page and choose "I don't know my password". It will then guide you through the step required to reset it.

John

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