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I just went through this - I can receive emails but cannot…

Customer Question
I just went through...

I just went through this - I can receive emails but cannot send - I get an error message

Technician's Assistant: Are emails stuck in your outbox or are you receiving an error message?

Error message

Technician's Assistant: Are there any antivirus or firewall settings that could block you from sending mail?

No

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No no okay

Submitted: 3 months ago.Category: Computer
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Answered in 5 minutes by:
3/27/2018
Tech Support Specialist: Jason Jones, Computer Expert replied 3 months ago
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 19,266
Experience: Over 10 years of professional experience.
Verified

Hello,

My name is***** will be the person helping you today.

Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?

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Customer reply replied 3 months ago
I simply use the email icon on my iphone.
Customer reply replied 3 months ago
Is that Mac Mail?
Tech Support Specialist: Jason Jones, Computer Expert replied 3 months ago

That is probably the mail app. Who is your email provider?

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Customer reply replied 3 months ago
The account in question is my gmail account.
Customer reply replied 3 months ago
I think I fouled up the smtp fields
Tech Support Specialist: Jason Jones, Computer Expert replied 3 months ago

The smtp server should be: smtp.gmail.com
SSL should be enabled.
And the port should be 465

After you enter those values, does it work?

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Customer reply replied 3 months ago
I just turned all of my listed servers back on and fixed the probalem. Guess I'm good to go.
Tech Support Specialist: Jason Jones, Computer Expert replied 3 months ago

Thank you for allowing me to help you today. My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen then submit before you leave today. If you need more assistance, please use the reply box and let me know.

Thank you,
***** *****

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