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I have a Dell computer that we got for our son years ago,

Customer Question
Hello, I have...

Hello, I have a Dell computer that we got for our son years ago, but he never used really used it and has no clue what the password ***** can you help??????

Technician's Assistant: What device or product does this involve?

A Dell lap top

Technician's Assistant: What's the model and Operating System (OS) of your Dell?

I will print what is o the back

Technician's Assistant: What have you tried so far with your Dell? Have you installed any updates recently?

Inspiron m5040

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Express service code*********** product key TTJ49-BHPPQ-2MQ3R-5007B

Submitted: 3 months ago.Category: Computer
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Customer reply replied 3 months ago
is anyone there?
Answered in 11 minutes by:
3/27/2018
Tech Support Specialist: Dan, Computer Support Specialist replied 3 months ago
Dan
Dan, Computer Support Specialist
Category: Computer
Satisfied Customers: 2,539
Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
Verified

Hello and welcome to JustAnswer, I look forward to assisting you today. Do you know what version of Windows it is running?

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Customer reply replied 3 months ago
no i dont
Customer reply replied 3 months ago
we cant access the computer because we dont have the password
Tech Support Specialist: Dan, Computer Support Specialist replied 3 months ago

Okay. Please go to this LINK and follow the instructions to create a recovery disc. Let me know if you need further assistance.

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Tech Support Specialist: Dan, Computer Support Specialist replied 3 months ago

Please disregard the Premium Service popup. That is auto-generated.

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Customer reply replied 3 months ago
ok will do
Customer reply replied 3 months ago
do i download this on the lap top i am using or on the one i am trying to access?
Customer reply replied 3 months ago
That didn't help I can't find the download
Customer reply replied 3 months ago
I need further assistance!
Customer reply replied 3 months ago
Please
Customer reply replied 3 months ago
Hello????
Customer reply replied 3 months ago
I am looking for help on my lap top computer, a Dell.
Customer reply replied 3 months ago
is there anyone out there????
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Dan, Computer Support Specialist
Category: Computer
Satisfied Customers: 2,539
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Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.

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