Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I can't send or receive messages on my sony desktop, but my…

Customer Question
I can't send or...

I can't send or receive messages on my sony desktop, but my Iphone8 and my surface pro work

Technician's Assistant: How long has this been going on with your Sony? What have you tried so far?

Been on phone with charter for over 2 hours

Technician's Assistant: What's the brand and model of your smartphone?

Iphone 8

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

Since this morning

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

My Sony desktop has the problem, not the iPhone8

Submitted: 4 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 9 minutes by:
3/27/2018
Tech Support Specialist: Ugo A, Computer Software Engineer replied 4 months ago
Ugo A
Ugo A, Computer Software Engineer
Category: Computer
Satisfied Customers: 72
Experience: Software Engineer at Quadrant
Verified

Good afternoon,

My name is Ugo.

What application are you using to send messages from your laptop ? Have you attempted to restart your computer since the problem started ? Are you able to access the internet from your application ?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Ugo A Your Own Question
Ugo A
Ugo A
Ugo A, Computer Software Engineer
Category: Computer
Satisfied Customers: 72
72 Satisfied Customers
Experience: Software Engineer at Quadrant

Ugo A is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Unable to remember apple password, therefore you manor to
Unable to remember apple password, therefore you manor to activate new SIM card in iPhone. … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
941 satisfied customers
I have a microsoft surfacebook. I need iOS10 to get my
I have a microsoft surfacebook. I need iOS10 to get my iPhone 8 running. Can I do that? … read more
Samuel NetEngineer
Samuel NetEngineer
Associate\u0027s Degree
744 satisfied customers
I believe the battery in my Surface doesn't work anymore. At
I believe the battery in my Surface doesn't work anymore. At least that's what they said at your retail store in Cincinnati. And, they said it couldn't be replaced and I would have to buy a brand new … read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
919 satisfied customers
I got a surface pro last week and I have tried and tried to
I got a surface pro last week and I have tried and tried to get it to work but it only lets me go far. Now even the picture won't alter with the hand passing over it. It wouldn't accept the password *… read more
Sheri
Sheri
Bachelor\u0027s Degree
678 satisfied customers
Just opened my new surface pro 4 and while doing the start
just opened my new surface pro 4 and while doing the start up got a message to update windows 10. It said it may take 3 hour8 hours s to complete. Per the Windows 10 update assistant to it got to 90% … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,395 satisfied customers
I drowned my cell phone last week. I bought a new one.
I drowned my cell phone last week. I bought a new one. Attempting to log into my Google account, I discovered that I have forgotten my password. I used the Google recovery service using my cell phone … read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
919 satisfied customers
Migrating files from surface pro to surface pro 4. MS
MS Surface Pro running Windows 10 and I bought new Surface Pro 4 … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,395 satisfied customers
Why is outlook offline, I paid for Office Home & Business,
Why is outlook offline, I paid for Office Home & Business, the computer had a trial version of Office Pro and it says the trail is over. I never used it, I used mine and have the DVD & numbers to back… read more
Cody
Cody
Computer Science
2,442 satisfied customers
I have a Linksys Router WRT1200AC and I can't figure out how
I have a Linksys Router WRT1200AC and I can't figure out how to use a Microsoft surface book to set up the wireless. The Book does not seem to have a way to hook up an ethernet cable to access interne… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
Upgraded win 7 pro to win 10 pro on sony laptop. Seems to
upgraded win 7 pro to win 10 pro on sony laptop. Seems to work OK except for homegroup. The other two machines in the group are a win 10 pro based lenovo carbon x1 and a win 7 pro based lenovo carbon … read more
comp_audio
comp_audio
Microsoft 365 Ambassador
211 satisfied customers
I can not receive and can not send e-mail 8 hours.
I can not receive and can not send e-mail for over 8 hours. can not retrieve my old mails either. I have been trying every "Quick fix" Yahoo offers but instead get "temporary error 2" . It supposed to… read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
462 satisfied customers
Occasionally I have problems receiving and sending email and
Occasionally I have problems receiving and sending email and connecting to the internet on my iphone and MacBook Pro. Lately it has been happening more often and it is very frustrating! Usually I go t… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
after purchasing a new smart phone they changed my password
after purchasing a new smart phone they changed my password XXXXX my server, Charter,net, but I now cannot sign into windows live mail as I do not remember my old password. phone works good but laptop… read more
Leon Russell
Leon Russell
ITS Technician
Vocational, Technical or Trade Scho
472 satisfied customers
Order of events 1. Old computer crashed about a month ago.
Order of events: 1. Old computer crashed about a month ago. I was able to access hard drive and used it as a external hard drive for files. Iphone had no problem syncing with old DT nor old LT. 2. Whe… read more
Justin
Justin
Network Administrator
Associate Degree
2,187 satisfied customers
I have been trying for 3 days to fix my e-mail. I have talked
I have been trying for 3 days to fix my e-mail. I have talked with my cable provider and even boosted my reception. I can get to the internet (obviously) but when I pull up my e-mail account (Microsof… read more
Deep
Deep
Bachelor's Degree
86 satisfied customers
When I log on to Thunderbird, I receive a message that The
When I log on to Thunderbird, I receive a message that "The folder Inbox is fun, and can't hold any more messages." There are only 6 Messages in that folder. I went to the server at Charter.net, and e… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
I apply for jobs through Craigslist, but e-mails dont go th
I apply for jobs through Craigslist, but e-mails don't go through at all! Each time I try to send through Google I can't. I use to send my e-mail through Charter! Now everytime I want to send an e-mai… read more
Michael Johanson
Michael Johanson
Owner
Bachelor's Degree
405 satisfied customers
I have a C7280 AIO - has never worked correctly. I use it
I have a C7280 AIO - has never worked correctly. I use it with a network for one desktop and two laptops. One, at boot, always comes up with fatal error message on install of printer. I uninstalled th… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x