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I have n Asus Q400A laptop with an Intel core 7 processor.

Customer Question
I have n Asus...

I have n Asus Q400A laptop with an Intel core 7 processor. It had Windows * when I bought it, I upgraded to 10. Windows wants to upgrade the 10 to a newer version and has tried numerous times. Windows says that Infineon TPM Pro package is preventing this to happen and I must manually remove it. I have tried, a computer guy told me it may be in the Bios. Can you help me get rid of it.

Technician's Assistant: When did you last update your software?

Windows has been upgrading all along, it has been trying to upgrade for a couple of weeks.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I cant think of anything at this moment.

Submitted: 4 months ago.Category: Computer
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Answered in 20 minutes by:
3/27/2018
Tech Support Specialist: Cody, Senior Systems Administrator replied 4 months ago
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 4,029
Experience: Systems Administrator
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Hello. My name is ***** ***** I will be assisting you today.

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Tech Support Specialist: Cody, Senior Systems Administrator replied 4 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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