Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I have now spent two afternoons trying to download the

Customer Question
I have now spent...

I have now spent two afternoons trying to download the turbotax and have been sent on circles. I have used multiple user names and passwords and have had no luck. I have had it!

Technician's Assistant: What device or product does this involve?

I have windows 10

Technician's Assistant: What's the brand and model of your computer?

Dell laptop

Technician's Assistant: What Dell model do you have?

How do I find out what model?

Technician's Assistant: The Laptop Technician will be able to walk you through that. What have you tried so far with your Dell? Have you installed any updates recently?

Dont know

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No just tell me how to download the software so I can do my taxes

Submitted: 3 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 3 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 3 months ago
forget it I am throwing turbo tax in the garbage
Answered in 11 minutes by:
3/27/2018
Tech Support Specialist: Aaron B, Computer Support Specialist replied 3 months ago
Aaron B
Aaron B, Computer Support Specialist
Category: Computer
Satisfied Customers: 552
Experience: Thirteen years of experience providing computer support for fortune 500 companies and government.
Verified

Hello,

My name is ***** ***** I can assist you. What version of Turbotax are you trying to download. For example Turbotax Deluxe, Premiere, etc.

Also, have you already paid for this software and have a license? I can assist you with Remote Connection or via this chat.

Thanks,

Aaron

Ask Your Own Computer Question
Customer reply replied 3 months ago
I bought the standard package
Tech Support Specialist: Aaron B, Computer Support Specialist replied 3 months ago

You should be able to download your software with your intuit account.

Ask Your Own Computer Question
Tech Support Specialist: Aaron B, Computer Support Specialist replied 3 months ago

You can still install TurboTax if you purchased a CD/Download. Create and setup your TurboTax account, if you don't already have an account. You will then need to Contact Intuit support.

Make sure you select "CD/Download" in the first drop down list. Ask a TurboTax specialist to push a software download into your account you just created. Once they have pushed the software download to your account, you just sign into "My Downloads" to download that software.

Thanks,

Aaron

Ask Your Own Computer Question
Customer reply replied 3 months ago
What the hell are you talking about
Customer reply replied 3 months ago
Just forget it, I expected to get a step by step outline on how to proceed....I am so mad right now that I am calling it quits and will never use turbo tax again
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I cannot download my turbo tax 2017 BestBuy. Acer brand new
Acer brand new model SP315 when I click on your link not … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
625 satisfied customers
I want to know if I order PC online 2017 Deluxe Turbo Tax
I want to know if I order PC online 2017 Deluxe Turbo Tax now, will I be able to file a 2017 tax extension? I have tried for 1 1/2 days and no one can figure out where to put the CODE / Codes that the… read more
Eric Ewing
Eric Ewing
University IT Manager
182 satisfied customers
I started Turbo Tax 2017 dElUXE eDITION. i STOPPED BECAUSE I
I started Turbo Tax 2017 dElUXE eDITION. i STOPPED BECAUSE I needed one more form. Now I have the form but I can't find the previous work on my computer. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I inserted my 2017 TurboTax disc in my CD slot, but nothing
I inserted my 2017 TurboTax disc in my CD slot, but nothing happened. And now I can't get the drawer open. … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
My turbo tax disappeared from my computer. Is there any way
My turbo tax disappeared from my computer. Is there any way to recover the information that I had entered? … read more
Jins M. N.
Jins M. N.
Systems Administrator
Diplom
2,015 satisfied customers
Dear TurboTax support. Excuse me but I am extremely
Dear TurboTax support. Excuse me but I am extremely frustrated because I am trying to download TurboTax Deluxe onto my computer without any success. Here what I've done so far. I have purchased Micros… read more
arsufi2002
arsufi2002
Bachelor\u0027s Degree
1,193 satisfied customers
Mistakenly installed turbo tax under max os 10.9.5 then
mistakenly installed turbo tax under max os 10.9.5 then installed then installed mac os 10.13.3 but the installed version of turbotax didn't work. tried to re-install turbo tax but couldn't. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I received my Turbo Tax CD yesterday by mail and have just
I received my Turbo Tax CD yesterday by mail and have just tried to download it to my computer. I hear the CD spinning but nothing is happening. Are you able to download it for me if I give you my Ins… read more
Sheri
Sheri
Bachelor\u0027s Degree
588 satisfied customers
My computer won't read turbo tax disk. How do I find that
It does not read any disks now....I had no trouble … read more
Moses C
Moses C
Bsc
775 satisfied customers
I just inserted Turbo Tax on my Mac OSX and my computer
I just inserted Turbo Tax on my Mac OSX and my computer states I can't use turbo tax on my laptop. the box says I can use it on OSX 10.9 or later. mine is a 10.75. … read more
Damian Costa
Damian Costa
Owner
Computer Network System Engineer
43 satisfied customers
I have a Turbo I have a TurboTax disk, but it will not
I have a Turbo I have a TurboTax disk, but it will not download to my new MacBook Pro. How may I get a copy of Turbo so I can do my taxes? … read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
How can I get a copy of my 1015 taxes? I filed with Turbo
How can I get a copy of my 1015 taxes? I filed with Turbo Tax but somehow don't have a copy in my computer. … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
EEN TRYING FOR THREE DAYS TO EFILE MY TURBO TAX FILES.
EEN TRYING FOR THREE DAYS TO EFILE MY TURBO TAX FILES. PLEASE HELP ME TALK TO A REPRESENTATIVE. PLEASE. … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,343 satisfied customers
I need to setup a new turbotax account with another e-mail
I need to setup a new turbotax account with another e-mail address. … read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
I pulled my tax package off the shelf yesterday and found
I pulled my tax package off the shelf yesterday and found broken in pieces. It was TurboTax Deluxe 2026. Where do I go from here? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I used turbo tax last year for my son. I want to do my
I used turbo tax last year for my son. I want to do my grandsons, and mine also how do I start a new one for us … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
I started my 2016 taxes but had to enter hospital. was just
I started my 2016 taxes but had to enter hospital. was just released. now I cannot find the work I did. I do find 2013, 2014. I put in an extension but my time is runnin out. Need help finding my 2015… read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
will you download 2011 turbo tax, I am custoner of turbo tax.
will you download 2011 turbo tax, I am custoner of turbo tax. I need 1040, schedule A,B and C. Name: MAGNOLIA E. LACY Address:***** HOUSTON, TX. e-mail: *****@******.***… read more
Mr.Med
Mr.Med
1,192 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x