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My Mother of 93 years old is on skype since last year where…

Customer Question
My Mother of 93 years...
My Mother of 93 years old is on skype since last year where I teached her how to use it, we had to use another email and cell phone number to establish a connections. Now skype is asking for a security number (where we do not know where is is going to) can we establish a connection with me being here in the US and Her. Please Call me with any questions.
Thank you,
***** *****(###) ###-####
Submitted: 4 months ago.Category: Computer
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Answered in 4 minutes by:
3/27/2018
Tech Support Specialist: Michael T,
 replied 4 months ago
Michael T
Category: Computer
Satisfied Customers: 2,629
Experience: dasdasd
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your issue

The security number is ***** to be sent to either the email address on file or the phone number.....

Without seeing for myself this is going to be hard to do but I will certainly try

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Customer reply replied 4 months ago
can you please call me at(###) ###-####thank you :)
Tech Support Specialist: Michael T,
 replied 4 months ago

Unfortunately not. That isnt a service that I provide.... Other experts are willing to do this so if you would like I can opt out and they can perhaps call you

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Customer reply replied 4 months ago
How much is this going to cost me?
Tech Support Specialist: Jeffrey B,
 replied 4 months ago
Jeffrey B
Category: Computer
Satisfied Customers: 1,029
Experience: ICT Support 1/2/3/ Line at Peopleware
Verified

Hello, my name is***** will be assisting you today. Lets get started!

I'm so sorry for the extended wait time. Do you still need assistance with your issue?

Kind regards,

Jeffrey

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Tech Support Specialist: Jeffrey B,
 replied 4 months ago

Do you still need assistance regarding this problem?

Waiting for your reply,

Kind regards,
Jeff

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Customer reply replied 4 months ago
Can you help me with my Mothers tablet in Malta? Change her user ID and another password?
Customer reply replied 4 months ago
are your there?
Tech Support Specialist: Jeffrey B,
 replied 4 months ago

Understood.

What is her user id?

Kind regards,

Jeffrey

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Customer reply replied 4 months ago
I think her user id is: A6B858
Customer reply replied 4 months ago
josphine Oneill
someone set this up for her !!!
Tech Support Specialist: Jeffrey B,
 replied 4 months ago

Understood.

What could be here email adres?

Kind regards,

Jeffrey

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Customer reply replied 4 months ago
Can we just delete everything and start over again with her having the option to call us and NZ
Customer reply replied 4 months ago
she does not have an email address, not cell phone only internet for her tablet
Tech Support Specialist: Jeffrey B,
 replied 4 months ago

Understood.

We need to find out her email adres, this is needed to create a skype account.

or her skype username

Kind regards,

Jeffrey

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