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Can't send/receive email. Error message: your connection is…

Customer Question
Can't send/receive email....

Can't send/receive email. Error message: your connection is not private.

Technician's Assistant: Are emails stuck in your outbox or are you receiving an error message?

Can't send/receive email. Error message Your connection is not private. NET::ERR_CERT_COMMON_NAME_INVALID. Please help me.

Technician's Assistant: Are there any antivirus or firewall settings that could block you from sending mail?

No

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No tx

Submitted: 3 months ago.Category: Computer
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Answered in 4 minutes by:
3/27/2018
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 3 months ago
arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,773
Experience: MCSE, RHCE, IBM System X Server Certified
Verified

Hi,

My name is ***** ***** of the expert in computer category. I am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Please find reply box below to post your response

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 3 months ago

Let me know when you are ready

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Customer reply replied 3 months ago
Ready.
Customer reply replied 3 months ago
No tx for secure remote assistance
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 3 months ago

Are you messaging me from Window machine

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Customer reply replied 3 months ago
Desktop has Windows 8 operating system.
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 3 months ago

From what application you are getting the error message

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Customer reply replied 3 months ago
when I try to access email from Google Chrome, I get the error message
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 3 months ago

What Anti-Virus software are you running on computer?

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Customer reply replied 3 months ago
anti virus = Vipre
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 3 months ago

Just for checking, can you try disabling real time AV protection and see chrome works

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Customer reply replied 3 months ago
Don't understand your question. I am an old person and am not computer savvy.
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 3 months ago

ok

Request you to download and run secure remote tool from below link

Click here to download file

Double click to run file after download

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 3 months ago

Is it done

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Customer reply replied 3 months ago
Download didn't work. This is a waste of your time and my time + my $5 deposit so I quit and will hire Geek Squad to fix this problem
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 3 months ago

Please wait

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 3 months ago

i can help you on this

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 3 months ago

Just tell me what happens when you click here

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Customer reply replied 3 months ago
As suggested, I clicked on "click here". Nothing happened.
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 3 months ago

ok..

Are you messaging me from Window 8 machine

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Customer reply replied 3 months ago
you already asked me this question.
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 3 months ago

Are you using Firefox / Chrome / IE to message me?

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Customer reply replied 3 months ago
Using Chrome
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 3 months ago

press ctrl and J button

This opens download library

Double click the file "Elsinore.ScreenConnect.Client.exe" if you see it

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Customer reply replied 3 months ago
There are 4 Elsinore folders with that title. Which one?
Customer reply replied 3 months ago
Time is running out. I soon must leave for an appointment
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 3 months ago

pelase wait

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 3 months ago

I am connected...

But you are not allowing me to do the work

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Customer reply replied 3 months ago
Signing off after more than one half hour . Will now hire Geek Squad to resolve problem.
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 3 months ago

I am not able to work, since you are not allowing me the machine

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 3 months ago

I am not able to work, since you are not allowing me the machine

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 3 months ago

Have you checked chrome issue by disabling Anti-Virus app

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 3 months ago

Hi,

I am glad to work further.

Let me know if you wish to continue..

Thank You

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