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ASUS Essentio Desktop was running Windows 8 OS. Windows 10…

ASUS Essentio Desktop was...

ASUS Essentio Desktop was running Windows 8 OS. Windows 10 failed attempt to load / update (Believe automatic as I did not auth). I arrived home to find the load/update failure notification on gray screen. Systems 'auto repair/recover' failed to repair. How do I fix? Reload Windows 8. If so, how do I get disc? Windows 8 was loaded and provided as part of purchase. Internet using Netgear 1200 software was blown away with Windows 10 fail. Need Windows 8 disc?

Technician's Assistant: Have you tried rebooting from a DVD or flash drive?

Yes. No joy. Windows appears noThought about loading Linux (ubuntu).

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Windows appears to be non responsive. Not certain what version it is trying to use.

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Answered in 15 minutes by:
3/27/2018
Jins M. N.
Jins M. N., Computer Support Specialist
Category: Computer
Satisfied Customers: 3,077
Experience: Qualified Computer Professional - 12+ years experience. Expert in Computer Hardware & Graphic Design
Verified
Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Do you have the recovery disk you got with the PC with you?
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Customer reply replied 3 months ago
Not readily available. Made temporary move about 6-7 months ago for work. SW stored. Computer remained at home and has been working well since my return. Is there another way?

You can go to the Microsoft software download website and create your own installation media using either a USB flash drive or a DVD. Refer this page also.

Then you need to boot from the installation media and reinstall Windows.

Jins M. N.
Jins M. N., Computer Support Specialist
Category: Computer
Satisfied Customers: 3,077
Experience: Qualified Computer Professional - 12+ years experience. Expert in Computer Hardware & Graphic Design
Verified
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