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I forgot my email password. No. Same device. But that phone…

I forgot my email...

I forgot my email password

Technician's Assistant: Are you logged into your email account on any other devices?

No . Same device

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes . But that phone number I no longer using it

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No . I just want to login to my account that’s all

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Answered in 5 minutes by:
3/27/2018
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 957
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer.com, this is a preminum/paid service, thank you for utilizing our service.
I will be the expert in assisting with the issue you are having.

Forgot which email password?

Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 957
Experience: Resolution Specialist at Wipro Bpo Services
Verified
Moses C and 87 other Computer Specialists are ready to help you
Ask your own question now
Ask Your Own Computer Question

To get started with our SECURE REMOTE ASSISTANCE session, please click on the link above:

On the page that opens up, click "I Agree."

Download the remote file when prompted, and then OPEN/RUN the "Elsinore Screen Connect" file downloaded (at the very bottom of your browser window, usually in the lower left corner.)

I'll then be connected.

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Customer reply replied 3 months ago
For some how I still can’t login to my account

did you click on the secure remote i gave?

I will remote connect and will reset the password ***** you.

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Customer reply replied 3 months ago
Where the secure remote at?
Ask Your Own Computer Question

To get started with our SECURE REMOTE ASSISTANCE session, please click on the link above:

On the page that opens up, click "I Agree."

Download the remote file when prompted, and then OPEN/RUN the "Elsinore Screen Connect" file downloaded (at the very bottom of your browser window, usually in the lower left corner.)

I'll then be connected.

Ask Your Own Computer Question
Customer reply replied 3 months ago
I did. Anh after I click agree it take me to Viber

that is not correct

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click on the link again and let me know if it opens Elsinore page

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it will open Join Your Secure Remote Assistance Session justanswer page

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Customer reply replied 3 months ago
Where the link you want me to click!
Customer reply replied 3 months ago
Anyway you guys can do it for me easy way?? I can pay how ever
Customer reply replied 3 months ago
It open now
Ask Your Own Computer Question
Customer reply replied 3 months ago
I just opened again

On the page that opens up, click "I Agree."

Download the remote file when prompted, and then OPEN/RUN the "Elsinore Screen Connect" file downloaded (at the very bottom of your browser window, usually in the lower left corner.)

I'll then be connected.

Ask Your Own Computer Question

you are on a windows computer or a Mac?

Ask Your Own Computer Question
Customer reply replied 3 months ago
I have none of it with me right now. I’m on my phone

i am sorry it does not work on a phone, no problem i will give you a link now where you can click on and follow the reset steps on your phone.

https://account.live.com/resetpassword.aspx

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Customer reply replied 3 months ago
Ok . Thank you

if you find any problem follow the steps on phone you can let me know when you can be next to a computer which is online then i can remote connect and reset the email for you .

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Customer reply replied 3 months ago
I’m on my computer now
Ask Your Own Computer Question

click on this link on the computer now

Ask Your Own Computer Question
Customer reply replied 3 months ago
I did

Follow the install steps given aboive

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Customer reply replied 3 months ago
How can I get back with you on my.computer?

you need to open www.justanswer.com or your email in which you got email from justanswer as an expert has replied to you.

then you click on view response button then this chat windows will open on your computer.

Ask Your Own Computer Question
Customer reply replied 3 months ago
I'm here

did you run the Elsinore program on the computer?

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connected to customer computer on remote screen.

Ask Your Own Computer Question

i would suggest you to create a new email of your and enter that
Microsoft will check the other person email which does not match your credentials then they will simply say its not you and the account cannot be reset or release

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Moses C
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 957
957 Satisfied Customers
Experience: Resolution Specialist at Wipro Bpo Services

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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