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I am trying to install the DVD player. This is a Dell laptop…

Customer Question
I am trying to...

I am trying to install the DVD player

Technician's Assistant: Who makes your media player? How old is it?

This is a Dell laptop purchased in 2017

Technician's Assistant: What have you tried so far with your media player?

I just tried to use a DVD, and nothing happens. I am not computer literate, so I am not surprised that I am having a problem!

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

No, thank you.

Submitted: 3 months ago.Category: Computer
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Answered in 1 minute by:
3/27/2018
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 3 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 951
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer.com, this is a preminum/paid service, thank you for utilizing our service.
I will be the expert in assisting with the issue you are having.

you are trying to install a cd/dvd drive on you computer?

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Tech Support Specialist: Moses C, Computer Hardware Engineer replied 3 months ago

on the Dell laptop?

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Customer reply replied 3 months ago
but I was told that this would be a "one time" charge.
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 3 months ago

you have already paid for the chat session and if you want additional service like secure remote assistance and phone call it will be an additional charge.

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Tech Support Specialist: Moses C, Computer Hardware Engineer replied 3 months ago

PLEASE NOTE: You may see ADDITIONAL SERVICES offer which is automatically generated by the website. They are completely optional. you may close the offer if you don't want to avail additional service, we can continue with the chat service you have opted for.

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Customer reply replied 3 months ago
I have no time now, so please cancel this request. I realize that the $5.00 is probably not refundable.
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 3 months ago

if you have got the dvd drive which is compatible with dell laptop i can give you steps to replace it with the old drive.

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Tech Support Specialist: Moses C, Computer Hardware Engineer replied 3 months ago

if you have no time now we can continue the time suitable for you prefer.

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Customer reply replied 3 months ago
Just cancel the request. Thank you!
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 3 months ago

CUSTOMER SERVICE will cancel it for you please contact
http://ww2.justanswer.com/help

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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