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The email account I set up account is no longer available…

Customer Question
The email account I...

The email account I set up account is no longer available and I cannot get into the account to recover password. On-line I just get the loop because I can not recovery. I want to change enmail for the account to***@******.***

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Phone number has changes but I did answer security questions but it has been serval years.

Submitted: 3 months ago.Category: Computer
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Answered in 1 minute by:
3/27/2018
Tech Support Specialist: Richard, Computer Specialist replied 3 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,276
Experience: Over 20 years of consulting to the IT industry
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

for which service are you trying to do this with?

Please let me know

Thank you

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Customer reply replied 3 months ago
Microsoft 365
Tech Support Specialist: Richard, Computer Specialist replied 3 months ago

Thanks

When you try to sign into your account there, what is the exact message you get?

Please let me know

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Customer reply replied 3 months ago
Cancel, you are not going to get in since I do not know password. I need Microsoft tech
Tech Support Specialist: Richard, Computer Specialist replied 3 months ago

ok

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